Rainbow International of Spokane

Janeen Massaia

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April 05, 2023

November 16th 2022 they came and removed damaged carpet and 2 small areas of 1/2 walls from my home. They originally charged $7305.05 and were paid $7000 the day before Thanksgiving. I didn't hear from them again until Feb 3rd when James showed up unannounced at my door and gently insisted on coming in to take pictures so he could "close the claim". He then proceeded to tell me that I owed him another $1800. I didn't pay it. Then he reached out to the insurance company and they paid him $877 for "carpet cleaning". They paid that to Spokane Carpet Cleaners, a so called business that is owned by James Gilbert, yet if you try to look up that company there aren't any results. The whole thing is a scam. Rainbow restoration originally charged for multiple services that were never done, just like carpet cleaning. They REMOVED the damaged carpet. They charged for 3 rooms, 2 of which didn't exist. Please don't use this company or any other company affiliated with them. Tell everyone you know and spread the word. They have been taking advantage of our community far too long.

Deb Smith

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November 21, 2022

I had previously written an extensive, thoughtful, and I felt accurate and honest review related to 11 months of working with this company after we had a broken supply line flood. This resulted in a phone call from the owner of this company accusing me of "slander" and stating that he would "aggressively pursue this". So here is my revised review. I would never recommend this company to any of my friends or family and actively tell people not to use them.

RM Bunting (Rena)

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September 08, 2022

They are nice people. But something went wrong on my septic back up. I asked for minimal services. Came in a day later and most of my household belongings; including intimate objects, furniture, diebetes meds, were gone. I had no knowlege of their process, no one asked me about this, i wasnt told to get my intamacies, clothes etc. No permission, authorization and nothing was cleaned except 3 loads of clothes. Walls not washed. Dangerous but food and ither items left behind. No cleaning of the furniture brought back. After dryout ( 6 feet of carpet) no one came back except to drop off my clothes. Acknowleged my instructions of minimal clean up; yet demolished my home with Allstate approval. I was not consulted. After dryout they never came back. Lockbox showed tampering on Saturday, 9 days in, and they said they were on personal time so they wouldnt secure my home; i was robbed. Lock box gone on Monday. No comments or concerns. Allstate halted their progress. They disappeared. I should have never been advised to claim because i could have cleaned my carpets myself. Not worth $1000 deductable. Damage from house destruction cost me the sale of my house. And my boyfriend left me. One and a half months later im still in demolition with Allstate fighting the claim, even though Allstate referred them for a lot more money than i woukd have spent. Living like a hobo in my houuse. I shut off the water in due dilligence, still in use by family member flooded septic twice at $500 a pop. Used utility money waiting for claim check that has never come. I was moving September 1st because mirtgage company was considering purchase, utilities were shut off. Cant afford to pay them for reconnection due to paying septic drain twice. Brother disabled and with severe cognitive issues, forced out for safety. Then allstate forced me back into destroyed home with no utilities. Im furious, horrified and humilluated about the handling of my intamate objects that my EX-boyfriend and I had in our room. They refused to replace them after strangers handled them and returned handled ones to my hotel in a box of phone cords. Have not provided list of items taken from my home for police report for robbery. This has been a life altering situation and ive suffered greatly. They dont care. I wouldnt have chosen to claim. But no one asked me.

Paula Smith

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January 06, 2018

We had a flood in our home caused by our refrigerator ice maker clicking on to make ice but then never turning itself off while we were gone from our home all day. I requested my insurance company use Rainbow because I had heard great things about the company. They did not disappoint. They were out quickly to dry everything out and worked efficiently with our insurance company. Thank you!

Mark W

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August 30, 2022

They did fire/smoke restoration (and) remodeling for us over several months. This was the worst experience we’ve ever had with a company! We would not recommend them to anyone for anything.