Every aspect of work, after the misfortune of a partially flooded basement, from removing my belongings and placing them in storage containers to the demolition and drying afterward by Rainbow has been professional and efficient. Everyone I have talked with on the phone, especially Matt, has been informative and courteous. Those working on site including Jake, Kyle, TJ, Roamy, Mallory, and Nick, have been extremely compassionate and hard working. I look forward to Rainbow returning after the restoration is complete not only to see my belongings moved back in, but also and more importantly to see Rainbow's great employees again.
We had a water line break inside our wall while on vacation that caused serious sheetrock and flooring damage. Contacted Rainbow of Salem and they were there the next day setting up drying equipment and helped me tear out water damaged material prior to mold growth. The Management team walked me through the process of putting in an insurance claim and dealt with my "need" to be (overly) involved in all aspects of the repair. I found the entire team to be knowledgeable, courteous and professional all while under pressure to perform "under the microscope" of a concerned customer.
I'm not sure if it was this particular franchise, but whoever was driving down 99W yesterday toward Corvallis was a danger on the road. Speeding, passing, he came up on my bumper a few feet away and zoomed around me and continued to drive 70+ in a 55, passing everyone, and tailgating to get people to drive faster. Slow down before you kill someone and the damage cannot be restored.
The team at Rainbow Restoration was incredible to work with. I was working on a tight timeline as I was selling my house. They were able to get everything resolved urgently. I highly recommend working with this team.
I would recommend this company to anyone that has water of fire damage. They were quick to respond to my problem. Annie was a joy to work with to resolve all my insurance issues and Jake and his crew got the job done as promised.
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