Rainbow International of Richmond

1727 Rhoadmiller St Ste A, Richmond, VA 23220, USA

About Rainbow International of Richmond

4.2 / 5

from reviews

Is this your business?

    Greg Cowart
    -
    May 19, 2024

    I used Rainbow Restoration twice in 2023 and had very mixed results. I used them 1st with water damage to a rental and had an OK experience with the typical remediation work such as ripping out damaged walls/drying out/cleaning. Beware that you will be in the middle of insurance carrier and remediation company. It is a confusing process. They responded quickly but it was hard to know who I was working with as there were so many people involved and some promises not met. I handled the rebuild/contractor for repair myself which in hindsight, Im glad I did. Which brings me to my second experience with Rainbow which was with my primary residence and major water damage. The remediation staff and work was exceptional. Again, the group and employees who responded initially were great. However I decide to use Rainbow for the rebuild as a contractor. That was a bad decision. The work took 4 months vs. 2 months. Communication, follow through, staff, quality of work was all very poor. We met, dealt with and hired the head of construction Hutch, who is super competent. Unfortunately he did not run the job and then left the job and all other employees were poor in interaction, work quality, customer service and follow through. Hutch had to get back involved to get the job finished we were beyond frustrated. The experience was stressful, maddening and the incompetence we dealt on the contractor side was exceptional. We did not get an apology or discount and just wanted them gone in the end. I am fine with Rainbow as an average remediation company. I would caution you about using them for the post damage repair as a contractor. It was a very bad experience.

    Kirk B
    -
    June 03, 2024

    Update: Changing review to Five stars as they have dealt with the individual. They do not vet their drivers; one of them cut us off the highway ran into to traffic cones. Had big traffic cone stuck and still kept driving proving major safety hazard. They then veered across three lanes traffic almost hitting several vehicles.

    Melissa S.
    -
    April 09, 2024

    We had a a lot of water damage from our washing machine. We had Rainbow come out after we had to fire another company because they were not doing their job. I told Krista with Rainbow that we did not want them doing the mitigating if they could not do the reconstruction. She had Hutch from their reconstruction crew come out and he said no problem they could do it. Needless to say after the mitigating was done and 3 of my floors completely tore out and all the insulation tore out and all the did was lay plastic over the holes and you could see the ground under my home in the middle of winter. Hutch came out the following day to give me an estimate to turn into the insurance company. He said when he sent me the estimate he would send me the contract to atleast get my subfloors back in while we waited for the insurance company to send a check. They all knew I was petrified to allow them to cut the subfloors out and leave them open because we had issues with snakes. He assured me they could come out the following week once the contract was signed. After multiple phone calls and text messages from me and his coworker Krista he never returned my calls or sent me a contract. It took me 3 weeks to get the invoice corrected for the mitigating portion because they were charging us for stuff they did not do. We had a hard time finding somebody to come out and reconstruct our home after they tore it out. Please beware this company will lie to you just to get the mitigation portion of your home loss. They knew I would not use them if they could not do it all. This was a very stressful time for us and they acted like they cared but they lied to us and left my house a disaster.

    Jamie Smith
    -
    April 08, 2024

    Such a wonderful experience working with all of the crews from Rainbow Restoration! From the mitigation process to the rebuild, everyone was so helpful and communicative.

    Garland Alvey
    -
    September 18, 2023

    Incredible service, attention to detail, and skilled craftsmanship in this crew. Under the leadership of Bobby, Christian and his team are very skilled and fantastic to work with. I had a rather complex job of repairs after water damage and I could tell from the estimate that they pay better attention to detail then the crew my insurance company enlisted. I'm glad I went with Rainbow because I plan on keeping in touch with any future construction needs. They went above and beyond as they moved through cleanup and repairs. Thank you guys!

    Rainbow International of Richmond

    Our Address

    1727 Rhoadmiller St Ste A, Richmond, VA 23220, USA

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