The Project Manager Shannon knows how to get repairs done in a timely manner and one correctly. She cares about the customer and their concerns and puts herself in their shoes to make the experience professional but also personable. If she is your project manager I will say you are lucky. Very professional and on top of things always.
DO NOT USE THEM!!! Please read all these reviews before signing the contract. No one is lying on them bcuz the complaints are all the same. This is the worst company ever. I wish I had read these reviews before using them but my insurance company referred them so I thought they would be ok. Boy was I wrong. They took 8 months to complete a small kitchen bcuz of poor communication. When they first came I thought they would be good but soon found out they talk a good game but performance was REALLY REALLY BAD. They said they were going to start on one day and no one showed up & didn’t call to let me know. I asked for one color to be painted on my walls & they almost put the wrong color. Thank Goodness I showed up before they got started. When you ask the project manager questions he would just tell you anything and 90% of the time it was wrong. I had to constantly call to see when they would complete the project, he would give a date and that date would come & go. They put in cabinets & floors I didn’t approve so they had to redo the cabinets I kept the floors just to get it over with. The contractors broke my TV. It was the worst experience. I called the owner thinking the communication would get better but it never did. I wanted to fire them several times but didn’t want to go thru the hassle of going to court bcuz I had signed the damn contract 🤦🏽♀️ I could go on & on about the bad experience but you get the gist. DO NOT USE THIS COMPANY THEY ARE TERRIBLE
We had a very good experience with Rainbow. They were quick to evaluate our damage and provide an estimate for the insurance company. Once the insurance company approved the work, we quickly scheduled. They were very flexible and responsive to our unique window of time to do the work. Their advice in selecting the flooring was invaluable, and we appreciated their time spent, diligence, and support through the repair process.
BEWARE!!! This company has no customer service. Filed claim with insurance company and they choose this company to do the work. Initially very friendly but after three months they have yet to finish the work. No organization on the project. Constantly having to call/text them trying to find out when they will complete work and keep getting the run around. Excuse after excuse. Work was shotty at best. I would never recommend this company to anyone.
We had damaged hardwoods that needed to be replaced. Jeremy was our initial contact and he was a great help throughout the process, especially with handling some issues we had with their contractors. The project manager under him was okay but the communication was a challenge. We were told multiple times that work would begin on certain dates and then it did not. We finally reached out very frustrated after several occurrences of failing to follow through on their word. It turned out there was a legitimate explanation for a lot of the delays but none of that was communicated and we were left frustrated and trying to figure out what was going on. Beyond that the contractors were bad. Some of the issue did stem from the delays that weren't explained to us but once they actually got on the job they did mediocre work, damaged other parts of our home without telling us and also did not follow through with commitments. Our job was one of those perfect storms where everything seemed to go wrong but a lot of it could have been prevented. Unfortunately I would not recommend using this company. Poor communication seems to be a consistent issue based on a lot of other reviews that we should have listened to. We went with Rainbow over another company recommended by a friend who works in construction and we will not make that mistake again.
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