We had a water line break and flood the entire first floor ! James from 24 hr Flood Pros was sent to oversee the situation.He efficiently assessed ,then made a plan,worked with the crew to ensure safety, complete mitigation efforts with short and long term goals. We appreciated his attention to detail, professionalism, and caring supportive personality.Best of all he was available 24/7 if needed. Thank you James !
We had a drain pipe in our wall that had been slowly leaking before it completely broke, so water had been getting into our crawl space and floors for quite a while without us knowing it. The plumber recommended Quick Restore, and Daniel came out to take a look the same day. Given the age of our home, Daniel tested the flooring for asbestos and it came back positive, making our smallish leak issue into a whole kitchen rehab. The crew was unfailingly kind, patient and professional. They called to let us know when they'd be arriving and made sure that we knew what they were doing and why. They wound up removing all of the flooring, all of the lower cabinetry, building an enclosure around the area of external wall the plumber had to remove, and drying everything out, which took just about 10 days total. They also have been dealing directly with our insurance, which has been really helpful. Now that the first phase is done, we'll continue working with Daniel on the rebuild. No one wants the kind of situation that we wound up with, but Daniel, Jimmy, Dylan, Drew, Jose, James, and Melissa made a huge difference in how we got through it. Definitely recommend.
We were renting a house that was having water pressure issues. A plumbing company was doing testing when a clog ended up causing water to overflow from the toilet. A call was placed to James Pond with 24 hour Flood Pros. Within that hour James was at our house taking care of everything. It was around 8pm. He was professional and explained everything. I was overwhelmed with the whole mess and James took on a lot of the correspondence with the homeowner so I didn't have to. He texted me each day with an update with insurance and homeowner's and when clean up would happen. If you want a company that has fabulous communication and superior customer service this is the company.
As a plumber, 24 Hour Flood Pros is the first name that comes to mind when I walk into a situation that needs mitigation. Speaking with insurance companies is a daunting task. James will personally take the time to talk with the homeowner and litigate for them on behalf of their insurance. To understand the situation well enough to better take care of the homeowner is what 24 Hour Flood Pros excels at!
We had a huge leak in our kitchen after the sink was left on. The guys that came made it so much less stressful and the work they did made restoration so much easier! I highly recommend this company for their services!
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