PuroClean Water, Fire & Mold Experts

2967 E 6th Ave, Columbus, OH 43219, USA

About PuroClean Water, Fire & Mold Experts

4.8 / 5

from reviews

Is this your business?

    Devon Stephen
    -
    April 22, 2024

    Rick was amazing. He was professional over the phone, immediately solidifying an appointment with me and being flexible with my schedule. I totally messed up with communication and timing (in a stressful & sensitive situation), but Rick was so understanding. Despite my mess up he was punctual and kind. If I ever need a cleaning company again in the future, I will definitely return to PuroClean!!!

    Helena G
    -
    March 09, 2024

    I could not praise this business more, for it excelled in everything from start to finish in removing the grisly mold from my basement. Nicholas Moore came to assess the damage and was pleasant, informative, and efficient. He sent me estimates an hour after he left--unheard of, in my experience. The price quoted for eliminating the mold and for painting the walls afterwards was so reasonable that I did not follow my usual habit of acquiring two other estimates. The two specialists who did the job--Gage and Angel--were extraordinary: punctual, considerate, and splendid in completing the work thoroughly and expeditiously. They did such a terrific job that the basement now looks better than it did when I bought the house fifteen years ago! In short, this business and its personnel are superlative. I would never consider any other if I had issues that these people handle. Gratefully, HG

    Devin Brobst
    -
    May 02, 2024

    Had some water leaking from dishwasher. Didn't seem like a lot, could only see a basketball sized wet spot from the basement. They came in and destroyed half my kitchen because the water had spread so far under layers I didn't know were there. Thankful I didn't try to handle it my own. The drying process took a lot longer than anticipated, even with 5 fans and 2 dehumidifiers. They sprayed mold prevention and ensured everything was dry before removing the equipment. I'm left with a destroyed kitchen, but it was necessary for the process. The team was friendly, clean and responsive.

    Michael (MichaellZ)
    -
    January 29, 2024

    Had a mishap with a pipe in my basement, and this company was called by my insurance company. Was pretty anxious because I was going out of town, Joel came out pretty much immediately to assess and get a plan and a quote. There is one guy, Norman, who came out the first day and was here alone until past 8-9pm. He has been out there pretty much every day checking in on things and giving me updates, and overall has been really great to work with. They will also be doing some of the reconstruction, and I have confidence it is going to be great. Very satisfied so far.

    Patricia Helmerich
    -
    October 31, 2023

    On Aug 12, my basement, as a lot of others in Mayfield, flooded with sewage. I called my insurance company, to make a claim. I then shortly later received a call from this company, for remediation. They came for about 6 hrs the first day, and about 3 hours the next day, then stopped due to "possible asbestos", and left. My basement was not in any way, clean. The floor is sticky, tiles remain half ripped up, they didn't remove anything but the carpeting and one rooms flooring. I am very upset with the "finished" product and feel as though the job was not complete. My husband, while working from home, was told they couldn't do any further work, due to finding "possible asbestos", and they had him sign a "job complete" form, and they left. I never received a bill, so I figured they went through my insurance. Then, I receive a phone call for the balance due, $2800 and change. I talked to the owner, Cathy, I explained to her what happened, and sent her pictures, per her request. She told me that there was nothing in the notes about asbestos, that they are supposed to test for it if they think they find it. She was at first, surprised to hear that, so she said she was going to talk to Phil, and get back to me. That was last week, I never heard back, so I reached out through email Monday, 10-30. Then got home, to a bill for the full amount. I reached back out, wondering why I hadn't heard back from her and yet I received a bill for the full amount, when she told me they are supposed to come back and test for asbestos... Now she is saying the job was completed and they didn't do further work due to cost... I never even knew they could handle asbestos!! I would have had them complete the job and remove the asbestos, if they had actually done a good job and offered it! I was talking to another contractor to come take care of the asbestos! I have not been able to use my basement, due to the asbestos being disturbed and left! This place is NOT honest and not thorough at all. This is not my first experience with remediation, so I know what to expect when the job is done, and this is not it! I don't feel as though they cleaned or sanitized properly, nor did they finish the work! I would NOT recommend this company to anyone!

    PuroClean Water, Fire & Mold Experts

    Our Address

    2967 E 6th Ave, Columbus, OH 43219, USA

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