PuroClean of Northern Kentucky

1101 2nd Ave Suite 3, Dayton, KY 41074, USA

About PuroClean of Northern Kentucky

5 / 5

from reviews

Is this your business?

    April 04, 2024

    Stay far away from this company. They billed me for $2k worth of work they didn't even perform. Had an over $20k project that they completely ruined. Kitchen cabinets falling off the wall, entire dining room floor is buckling after one month along with other issues that will need to be addressed. I contacted them, they agreed it was a result of their workers not doing the installs correctly, and even had a new sub come out and give an estimate to redo the work. Puroclean then emailed me saying they had approved the new work to be done and would be in touch to schedule. Then nothing. Got an email a week later saying they were going out of business and sorry for the inconvenience. Now I'm stuck with a very expensive project that I paid for in full, only to be stuck with a hack job that I will have to pay to be fixed out of pocket. The entire experience with this company from start to finish was completely stressful, expensive, and down right criminal. I will never use a company like this again.

    Winnie Tracy
    December 06, 2023

    PuroClean responded very quickly to our water emergency and cleanup/mitigation was immediate. Reconstruction was of excellent quality. All service people were professional and communicated frequently and effectively. It did take a long time to complete but we are happy with the result.

    Derek Brown
    January 17, 2024

    My basement flooded because of a failed sump pump on Labor Day. I panicked, calling multiple mitigation companies and they were either closed or already on calls. Finally I got connected with Colin of Puroclean and he was able to get people out same day and ultimately got my basement put back together. If I ever have water damage again, I wouldn't trust anyone else with my mitigation and restoration.

    Engy Habashy
    December 07, 2023

    DO NOT HIRE. This company accepts jobs they do not have the means to handle. Accepted a mitigation and reconstruction project of a ceiling and a bathroom after a water leak was found in Sep 2023. Took the place apart, and it's still a mess 3 months later. Terrible communication, lack professionalism, make excuses about having too many jobs, can't commit to a simple timeline to finishing the project. 3 months after starting a job, it is still not finished and there is no end in sight. Seriously, go with another business. Update: Your reply clearly indicates your lack of knowledge of my project. USAA issued a payment based on their OWN ESTIMATES early October (I sent you proof) because they got tired of waiting for Puroclean to send them estimates. YOU finally got around to sending estimates by late November. I had told your staff that I would pay for the work myself and work with USAA early in the process because I wanted the work done ASAP and knew USAA from working with them in the past. When I asked Puroclean for a timeline of when work would be done after waiting 3 months, you still did not provide any. Workers showed up unannounced, at random times and on random days, and did not have the supplies they needed. At this point, completion of the project which you have already received close to $5K to complete and parting ways would be the best course of action. Maybe there is a break of communication on your end, but I have been communicating with your staff weekly since September (Allen, John, Colin... etc), and no one seems to know what the heck is going on. So, there is room for improvement on your end. USAA has been an impeccable company that I worked with for 20 years and don't you dare blame them for these delays and poor communication.

    Kairee Franzen
    April 14, 2023

    I live in the bottom floor unit condo of my building, and the unit on the top floor had a hot water heater issue that flooded down to me. Puroclean was super easy to work with and got the job done very well. Greatly appreciate their work and professionalism.

    PuroClean of Northern Kentucky

    Our Address

    1101 2nd Ave Suite 3, Dayton, KY 41074, USA


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