My house was smoked out by the Marshall fire, along with all of my neighbors and the houses around me. I heard nothing but "less than spectacular" stories from my friends and neighbors who used mitigation and restoration companies other than PuroClean. 10/10 would recommend. Excellent work, even in a time of massive surge. Thanks so much for helping me get back on my feet.
This review is not for the technicians. The techs that came to clean up the water damage in our basement were great. They worked efficiently, explained everything, and were very kind. My review is for the people I dealt with afterwards. My insurance didn't cover the claim so I was on the hook for paying for it. I was reviewing the invoice and saw I was charged 6 hours of labor when, generously, the techs were there for 2 hours over 3 days. I pushed back on this and asked for the invoice to be adjusted. After a few back and forth of arguing my case I get a call saying they have adjusted the invoice for labor but "oh by the way there were two things we originally didn't charge you for that now we ARE charging you for, so your invoice is more expensive". I'm paraphrasing, but that's the gist. It wasn't even professional, it felt so vindictive because I dared to question my bill. I don't mind paying for services I used, I just have an issue with the fact that I wasn't going to be charged for it until I asked for the labor to reflect what was actually done. I definitely won't be using this company again.
They were very responsive and came the same day within just a few hours. I felt like they were super honest with me and saved me several hundred dollars in services I didn’t need that another company tried to quote me for.
PuroClean was very prompt and helpful. This was my first time dealing with a leak issue and they walked me through all the steps and made it as painless as possible. Great communication considering I was out of state for a large majority of the inspection process. They also connected me to an awesome contractor to help patch up the job.
The PuroClean team of Central Denver was professional, thorough and responsive. They came to my home for water damage cleanup and explained their process step by step and we’re very easy to work with. They were even able connect me with an electrician to assist with a power issue I was having in my bathroom. I highly recommend Jesus and his team.
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