I can not say enough good things about PuroClean! They were able to quickly come to our home after water got into our house because of a storm. The team was professional, extremely knowledgeable, and worked quickly to prevent further damage and mold. They were even able to save our hardwood floors! The project manager was communicative and responsive when we had questions or concerns and we were impressed with the level of detail from all team members. Highly recommend PuroClean for immediate response and action!
I've been very busy since the cleanup. But I would deem remiss if I did not make sure that I refer customers to Phil and Vivian at PuroClean for water damage and restoration as well as mold remediation services. In order to meet the rate lock deadline on my refinance, I needed this service performed quickly and well done. Puroclean arranged for the demolition of the walls and flooring of my basement as well as the mold and asbestos remediation, as well as reconstruction. They coordinated the work amongst their subcontractors and their own crackers as well as my hygienist for independent mold inspection. As a result, my face it was completely demolitions and remodeled within 2 weeks. I couldn't ask for more. They were cooperative, engaged and ready to deal with any contingency. I would recommend them without hesitation.
* Honest, Knowledgeable and Skilled Professionals with A+ service* I would highly recommend PuroClean of Alexandria (Phil, Jigme & his team) if you need help with fire, water, mold, or other disasters. Especially for homeowners like me, who are a first-time victim of water damages. They will take care of your problems right away. If you are looking for honest, punctual & professional help, PuroClean is the one. This year in August 2021, we had a kitchen sink pipe burst that damaged our entire upper floor kitchen, living room and basement. It was similar to Category 2 water flood situation. I found PuroClean on google which had 5-star ratings & great review. I called them for help and in less than an hour they were at my house with the team & equipment to start the rescue/restoration right away. PuroClean was very empathetic of our situation and did a thorough diagnosis of the damage and educated us on the next steps of recovery. They have great reputation in the market and great partners to help with other areas of restoration, if needed. It is great to find businesses in today’s time that puts the customer first. In almost two months’ time, we have our house back in a much better state after the house is fully restored & renovated after following the solutions recommended by PuroClean. We could not ask for more and will definitely recommend PuroClean to anyone in a heartbeat.
Sewer back-up caused major water intrusion in our basement. The team from PuroClean responded immediately and did a very efficient and professional job of water extraction, as well as coordinating with Insurance. Removal of items for salvage and for disposal was quick and professional. Tenzin is a great team leader and a good communicator. The work in ongoing, I would highly recommend this company .
Stephanie Martin and her team came in and salvaged a water mitigation job botched by a previous company. I wish Stephanie and PuroClean had been my first call. They were on time, responsive, kind, and professional. Stephanie even made sure to knock instead of ringing our bell so as not to wake our baby. When I had questions, she was always a call or text away and was incredibly helpful through the cleanup portion of our job. Lastly, she referred me to an equally competent contractor. Her reputation must precede her, because he said I was working with the best. I cannot recommend PuroClean of Alexandria highly enough. They didn't just dry us out. They gave us a measure of peace of mind during an incredibly stressful time. I am very grateful to Stephanie and her team for their excellent work.
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