Everyone at PuroClean is TOP NOTCH! I’ve never experienced such a well rounded, highly experienced, respectful and caring group of people. Ms Shara is the first point of contact to PuroClean and she is genuinely a caring and professional person. Jaaaron provided a soft spot to land with the care he has for his homeowners. Patient must be his middle name. That coupled with his experience of the business makes everyone feel safe that they can trust their home in PuroCleans hands. NORMAN!!! Can’t say enough about this mighty and extremely hard worker!! Courteous, knowledgeable, goes above and beyond the call of duty! He took the time to answer EVERY question we had AND made sure we understood the process. Take care of this fellow…he is a Diamond! Every stage of this stressful time, PuroClean was there supporting their customers (US)and they have our complete trust! Thank you
This was not an insurance claim and I guess I will take some of the blame for having to write this bad review as I should have asked for an estimate prior to having this particular PuroClean provide service. I had this EXACT same basement water situation almost exactly 5 years ago to the day. 5 years ago I used a different PuroClean out of Columbus (Rick Gutridge - Owner of that PuroClean). I wish I would have realized there are lots of PuroClean options! The exact same service in 5 years went from $2250 to $4486. I understand inflation and other factors that would cause the price to go up in 5 years, but the price doubled in 5 years?? They did an OK job with the water extraction, but did break some stained base moulding that I had to repair before I hired another company to re-install. The guys that came out were friendly and knowledgeable. I will NOT be using this PuroClean ever again! I would highly recommend getting an estimate from this company BEFORE having them start! Or, I would HIGHLY recommend calling the PuroClean owned by Rick Gutridge!
Let me start this review by saying that at the end of the process, I worked with Ms. Gina Thompson. Gina was extremely helpful in providing clarity to our confusion and frustrations with the mitigation process with puroclean and although given her position, I doubt she works with customers directly as she did my wife and I, I would recommend her 100%. Gina was a great representative of the company. HOWEVER. I had an extraordinarily difficult time communicating with puroclean throughout our mitigation process after a flood loss. Their call center communications model where a representative can only pass a message along to a contractor instead of assisting with actually taking care of the customers needs was very frustrating. The estimation process was inaccurate at best with several mistakes made on the estimate itself including simple items like my name and address not to mention specific line items. Additionally the contractors broke property of ours which had to be added to our claim, causing further frustration. Puroclean was challenging to work with in general.
Sadiq Isu is a phenomenal person. He is one manager who comes across as a servant-leader, and owner that takes responsibility for his own actions and those of his team. He redefines the business space by placing priority on people before profit; always empathetic and firstly committed to the wellbeing of everyone he serves even sacrificing beyond what is 'necessary' so that every one in the team is taken care of. Despite his humane and compassionate attributes, he is not somebody to compromise on values, principles, and ethics. Sadiq is somebody who is big on ethics and will call any unethical practise out, even if they were committed by his most trusted ally, friend or partner. No matter how exemplary a leader/manager is, team members do not necessarily behave or act like them, immediately. However, their ethics and principles soon become order. I believe that is what Sadiq is being with Puroclean and all other endeavours. He is somebody to work with anytime and any day.
I had water damage in my new home and decided to call a professional. Saw Puroclean's website and decided to go with them and I'm certainly glad I did. Sadiq was very kind and prompt in sending out a crew to help with my problem. When the two technicians arrived (Dustin and Ali) they were very quick in getting set up with what needed to be done to get my home dry and safe. Dustin has also helped me out by giving me frequent updates to the process and answering all of my questions (very knowledgeable). Puroclean definitely was the right choice and I'll most likely be using them for the floor reconstruction when the time comes.
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