The team was extremely good. Responsive, professional, courteous and knew their stuff.
Excellent overall - fast, efficient, helpful and professional
Very helpful and knowledgeable
We found mold on a new property purchase and contacted PuroClean right away. The in-home estimate process was fantastic. Scott said they would over-estimate a bit to make sure everything was covered. The estimate took longer than stated to come back. Two partially walls had to be removed as well as bedroom carpeting. They were kind enough to take the entire carpet free of additional cost. The worker they sent was friendly but could work on his professionalism. At the end of the job, I found several areas that were not covered with the white paint. They fixed it immediately. When I questioned some problem areas, Scott promptly answered my questions and offered to come inspect it himself. The price was exactly what they quoted but I thought they took less wall than was previously over-estimated. I also had to remind Scott to refund the estimate charge from my total, which he did right away. Overall, they did a good job with our mold remediation.
There's never a good time for a moisture "disaster" — luckily, PuroClean and project manager Kevin Velasquez made the mitigation process as painless as possible. As first-time homeowners, my husband and I were completely in the dark about what to do when our bathroom flooded (and subsequently flooded two downstairs neighbors' bathrooms, too). Our insurance company connected us with PuroClean to do a moisture reading, and once they confirmed there was sitting water, come back and do a full demo and mitigation. Kevin walked us through PuroClean's procedure, let us know what to expect from the insurance process, and even called our insurance mid-way through the job to give them an update on our unit (the agent sounded shocked, like no one ever goes the extra mile to make sure everyone — homeowner, insurer, and mitigation — is on the same page!) My husband and I appreciated Kevin's knowledge and transparency not just about his/PuroClean's contribution to the process, but the overall "big picture" of how we go from ugly-but-tolerable bathroom to flooded "Disaster Bathroom" to shiny new put-back-together bathroom without getting completely overwhelmed. Thank you, Kevin and PuroClean team!
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