PuroClean Disaster Restoration of Charleston

Susan Robinson

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March 03, 2023

Puroclean was amazing when we had a water incident Thanksgiving night. They were at the house the day after Thanksgiving within a very short period of time after calling. Mark was phenomenal that day starting the clean up process and talking us through the whole process. Throughout the drying process, they worked with us and kept us posted. The repairs process was great as well. I felt as though they were responsive, professional and very clear of any actions I needed to take. Josh and Doug make a fantastic team. Josh has done a fantastic job managing the repairs process, and I've been very happy with the end result. While I hope I never need you again, I know who to call when something does happen. :)

Amy Wenger

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January 06, 2023

The team at PuroClean was very responsive to my needs after a pipe burst in my son’s room. They came out first thing the day after Christmas to rid the space of all water damaged materials; carpet removal, removal of drywall/personal belongings, plus general cleanup. Josh continued to follow up over the course of a week, making 2 more visits to remove the damaged hardwoods in the hallway, monitor the drying process, seal off the exposed ceiling, hauling off debris etc. I am happy to recommend their service to anyone needing quality care after a home disaster.

Christine Dooling

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January 06, 2023

Puro Clean was amazing when my home flooded! They worked really hard to check for damage and clear everything out. They cleaned my rugs, made a thorough inspection, and greatly helped with communication with parties that needed to be reached. I would 10/10 recommend!

Gene Phillips

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November 18, 2022

WOW .... Above and Beyond understates the level of service i received from PuroClean . From the very beginning the team was outstanding,thoughtful,courteous and trustworthy.Casey L in particular did an incredible job taking care of my home while I was away the first 2 weeks. He worked very closely wth the adjustor and acted as my " property manager " completely entrusting him with my home that i Love and all its contents.He was very respectful taking care of my personal items. I was astounded at the surgical precision that he was able to achieve in removing wet sheetrock and damaged wood.They left the job very very clean after each days work My experience with puroclean mitigation was so outstanding I now have the Puroclean Repair team onboard as well. Casey provided daily updates including many weekend days and never made me feel rushed and always took my calls . He provided reputable references for excellent subcontractors such as roofing and flooring and pack out movers as well which was very helpful Casey is a real Gem and a Puro Clean superstar so I can see why he is the Head of the Mitigation team. Mark E , the Owner , came out the first day and I spoke to hime directly many times . He is very friendly, helpful and knowledgeable With such a leader at the helm its no wonder so many clients refuse to use anyone other then Puro Clean and you can add me to that list if I ever am in need . Thank you so very much to the Puro Clean team including so many not mentioned here !! Gene

Kristie Dye

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March 01, 2023

Very knowledgeable and easy to work with. I did my free insurance continuing education with Dawn and they provided lunch as well. Will be back for more classes in the future and will recommend my insureds to use their business.