Great friendly service. It's needed when water damage happened to my home. Professional and informative each step of the process, and it is a process. I would ABSOLUTELY use them again if ever I have water damage, mold damage, fire damage, or biohazard damage. Grateful I haven't experienced all of those, but glad I know who to call.
Pros: -Great response time -The techs are absolutely amazing. Sincere, professional, very knowledgeable, compassionate, patient with questions, kept our home clean during their work process. Wayne and Jay, especially, were fantastic and they are PuroClean’s greatest assets. -The owner, Hank, is also a great guy. He has been tremendously helpful. Cons: -Glenn the project manager is manipulative, dishonest, and prone to sudden personality changes. He makes promises he does not deliver on, and in our case, he led us on for two weeks that he would be acting as a general contractor for our repairs only to give us twelve hours notice that he would no longer being doing so. If he can be avoided in your project, I strongly advise doing so.
From the moment Glenn and his team arrived at our home, we knew we were in good hands. Glenn was calm, comforting and communicative with us throughout the process of cleanup and repairing significant water damage in all 3 floors of our home. He even helped us navigate claims issues with our insurance company so our lost and damaged items could be repaired/replaced timely. And his team did everything possible to ensure our project finished both early and under budget.
PuroClean has been my "go-to" company through several water damage mishaps. Each time they have done an excellent job of restoring my home to its original state or better. They are always up front with you about what needs to be done and why. I fully trust them and would gladly recommend them to my friends. Claudia P.
PuroClean is professional, efficient, and they take a personal interest in each job. As the owner of LRC Indoor Testing and Research, we are proud to do their industrial hygiene work.
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