We had the misfortune of having two water issues in less than a month. The result was two insurance claims, two deductibles and a 6 month process to get our home restored. This was a major hassle, however, Pride Restoration made the process bearable. Dustin, Ken, Steve and Anthony were some of the crew that we worked with and they were all wonderful, each one of them going above and beyond to get us through this. I highly recommend Pride!!
After the major St. Louis flood on July 26th all of the local cleaning and restoration companies were inundated with calls. Pride was the only company that called me back the next day and they were able to schedule an initial appointment for the assessment and got a crew at my house in less than a week. During the assessment the president of the company, Jim, knew I was nervous and anxious about navigating through the insurance process. Jim held my hand from beginning to end. Jim documented all of the damages before the cleaning and restoration, communicated with the adjuster directly, and put my mind at ease that the insurance company was going to pay the claim. Jim was the difference between getting the claim approved vs. denied. I recommend Pride & Restoration, Inc. for their excellent response time, craftmanship, and project management.
John arrived on the dot for the quoting process, took a look and informed me that Pride doesn't do the type of work I needed. He could have stopped there, but didn't. John made his problem my problem and got me in touch with an outside source who could help. He REALLY went above and beyond. If Pride is this committed to a non-customer, you know they'll take even better care of customers in their speciality!
When my basement flooded after a sump pump failure, I called several restoration companies that my insurance company recommended. Each advertised "emergency services." But none of them could come to my house to even look at the problem in less than five days. That's when I found Pride Cleaning and Restoration. Devin came here the same day. He and his crew were terrific. They got to work drying out my basement the next morning. They hauled out all the soggy cardboard boxes and the items that were too water-damaged to keep. In less than a week, my basement was back to normal. The service I received from Devin and the Pride team was exceptional. And the price amazed my insurance guy.
This was our first major water damage incident (master bathroom toilet leaked through livingroom ceiling - nightmare) Jim and his team were at my house within 45 minutes of me reporting the incident. Jim was exceptionally personable and took great care of walking us through the evaluation and restoration process as it was completely foreign to me. The service technicians were as personable and were thorough, clean and quick. Knock on wood, I hope water damage like this never happens again, but if it does Pride Restoration is who I'm calling. Great work team! Thank you
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