We had a pipe burst a few months ago and ended up having to basically redo all of the rooms downstairs. Frank, Rob, and the entire Pivotal Team were absolutely wonderful! Being completely clueless when it comes to insurance/contractors/construction, I honestly don't know what we would have done without them! Frank was responsive, knowledgeable, and very easy to work with! All of the contractors they used were professional and they all did a great job. I would 100% recommend them to anyone/everyone!!!
Pivotal provided great work for us recently in repairing some water damage. The work was done quickly according to the tight schedule they provided. Stephen and Brian managed the job and were very helpful/communicative during the process and persistent in ensuring the work was done to our satisfaction and completing all punchlist items.
The were quick to respond to my call regarding water issues but it was downhill from there. The manager was supposed to call and let me know when the workers would arrive and did not. I never got the promised quote for repairs. When my repairs with another company began, they let me know the floors were still damp in areas not treated. It took me over 1.5 months with 6 messages to get the invoice for insurance.
5 star experience across the board from Rob and Pivotal Restoration. From the very beginning, Rob was a lifesaver. From helping us to navigate issues with our insurance company to being available to answer our questions, Rob and the team went above and beyond. We had flooding damage from a neighbor’s water heater, requiring work on our ceilings, floors and baseboards. Within a week, it was as if we were stepping into a brand new home. Everyone with Pivotal Restoration was extremely professional and produced excellent work! Rob and Pivotal Restoration took an unfortunate situation and turned it all the around for us. We are very happy to have worked with Pivotal Restoration.
This company was referred by my insurance company to mitigate water damage from a hot water tank. My first mistake was allowing the insurance company to send someone. Regardless, I did expect the restoration work to be done properly. This company completely ignored the Sheetrock and spray foam that required removal and simply put in some drying equipment for a few days and then removed it and said we’ll be back in touch to do the rest. They removed the drying equipment and never contacted me to finish or do anything else. Now two weeks later I am working with another company and the areas that were dry are damp again from wicking water from below. Avoid this company!
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