Pinnacle Restoration

Charente

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June 07, 2026

I want to be fair so I will start with what they did well. They are good at working with insurance companies, securing funds, and getting you into relocation. That part of the process was handled. Everything after that is where it falls apart. Our insurance claim was nearly $90,000. Two years later I am still dealing with the consequences of their repair work. They installed trim throughout my entire home and never caulked any of it. I only discovered this because I spotted a roach traveling through the gap between the trim and the wall. Before they touched my home, this was not an issue. They created the entry points and left them open. Caulking is not expensive. It is not complicated. It was simply not done. They never sealed the tub after their work. That led to an ant problem. They removed an outlet during repairs and never restored it. The bathroom was not covered by insurance and was excluded from the work entirely. We are still dealing with those issues today. The flooring they installed has shifted significantly. I am now going to have to pay out of pocket to have their work properly finished. What makes this worse is that I personally recommended this company to my mother when she had a water damage situation. Here is what happened to her. They over mitigated her home to the point where her insurance refused to pay for repairs. They unplugged her refrigerator and destroyed it with no offer to replace it. My mother ultimately had to sell her house because of the substandard work they did. Two households. The same pattern. If you need someone to talk to your insurance company, they can do that. If you are trusting them to actually restore your home, please consider this a warning and do your research first.

Carol Majors

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March 29, 2022

I had significant water damage to my home in December of 2021. Pinnacle responded and was on the way before I even got off of the phone. The staff was very professional, informative and caring. I have never worked with a more caring company. They were very respectful of my home and understanding of my concerns. Travis and crew started this project with the water mitigation, demolition and packing and Deborah and her staff finished it out with the move-in and unpacking. The care this company shows is impressive. They replaced every item just as they had found it. I have never worked with a more professional group. If you have never been through a water damage scenario, it can be daunting. These professionals made it much more tolerable than it could have been. Thank you Pinnacle.

G.R. Capati

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October 14, 2025

The company did an awesome job in repair/restore of a water damage ceiling in my garage due to a water leak a couple of weeks ago. Bennie was meticulous and his attention to detail for the excellent work on patching up/repairing the damage drywall...you can't see/tell the difference of the before and after of the damage to the ceiling because it was restored beautifully, I can tell Bennie takes pride in his work! I highly recommend Pinnacle Restoration for their professionalism, customer service, excellent work and quick response to my request. Thank you.

Jeremy Parsons

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October 16, 2025

I used Pinnacle to help take care of my Aunts house for restoration work and a mold inspection. The team was very professional and informative both in their process and the team. I really appreciated their attention to detail and overall value of the work they provided. Would recommend them and use them again if the time comes.

Brandon Gano

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October 16, 2025

When we had a major water leak, Pinnacle's 24/7 emergency response was a lifesaver. True to their word, their team was on-site in under 45 minutes and immediately took control of the situation, which was a huge relief. Their technicians were professional, thorough, and handled everything directly with our insurance company, restoring our peace of mind. For anyone facing water damage, Pinnacle operates with the speed and expertise you need. Highly recommend.