Paul Davis Restoration of West Richmond

2119 Dabney Rd, Richmond, VA 23230, USA

About Paul Davis Restoration of West Richmond

4.9 / 5

from reviews

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    Pete Waldron
    -
    May 07, 2024

    We had a small (by comparison) water damage remediation job and were referred to the company by our insuror. They did a great job - very professional, courteous, thorough, and knowledgeable. They kept us informed every step of the way and communicated with the insurance company for additional needs. I would highly recommend Paul Davis Restorations for anyone with similar needs.

    Clare Wilkinson
    -
    February 12, 2024

    We had an outstanding experience with Paul Davis Restoration. Their team efficiently restored our basement after two sewage floods and promptly addressed subsequent water issues post-pipe replacement. Punctual, fair, and honest, they exhibited true professionalism and provided exceptional customer service, consistently going above and beyond. They are trustworthy and reliable. I highly recommend their services.

    Samuel Whitmore
    -
    November 17, 2023

    I have been fortunate enough to only have had one restoration experience, so maybe the standard is a drawn out process that leaves you craving the end instead of full resolution... We had two toilets leak through our ceiling in late August - the job was “finished” in mid November. It has been a constant chase, with the theme being a lack of communication/expertise. Their restoration department had to replace broken dehumidifiers on 4 different occasions, which they continued to say “we (Paul Davis) needs to service these more.” Every time I had to call them back, there was never an apology, just further inconvenience on our side. They scratched our hardwood floors excessively on one side, didn’t raise it until I discovered it, then took 3 phone calls to get a single response that they’d even repair it - then scratched our floor on the other side of the wall doing the exact same thing.. I suggested putting padding down after the second instance - they responded “oh, good idea.” They raised a “second leak spot” right at the end of the job that was 3 feet from the first leak and was somehow missed for 8 weeks, then told me as a “courtesy,” (lol) they’d help dry it out. And finally, they didn’t finish the job. Our bathroom got a new tile floor - with hit or miss caulking, damage to the walls where they removed the vanity, and gaps in the baseboard. I’ll be hiring another third party to fix this. If you’re in the unfortunate position to need a restoration company, I’d look elsewhere. If not, I hope my experience was an anomaly.

    Bradley Roach
    -
    October 25, 2023

    I don't even know what I can say for how this company has helped my home along with my family. When we had concerns they addressed them and assisted the best they could to remediate a mold issue that occurred from a bad water heater. 5 stars is to low in my opinion and I hope whoever needs their services feels the same way.

    Benjamin DeWitt
    -
    June 17, 2022

    Stuart, Brennan, and the entire team were great to work with throughout our repair and restoration. We had a plumbing leak that required the removal a cabinet and our electrical panel, and repairs to our ceiling and walls. PaulDavis worked with our insurance and did all the coordination with plumbers, electricians, and painters that was required to help put our kitchen back together. Since so many parties and steps were involved it took longer than any customer would hope, but in the current environment we knew we needed to be flexible and just stayed in consistent communication with the PD team. The team always did a great job of cleaning up at the end of each day and were very professional. We are very happy with the final product, which looks as it did before the leak!

    Paul Davis Restoration of West Richmond

    Our Address

    2119 Dabney Rd, Richmond, VA 23230, USA

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