Paul Davis Restoration of Northwest Connecticut

21c Andover Dr, West Hartford, CT 06110, USA

About Paul Davis Restoration of Northwest Connecticut

3.9 / 5

from reviews

Is this your business?

    Virginia Kinane
    -
    May 06, 2024

    THE WORST EXPERIENCE EVER. DO NOT USE THIS COMPANY. I was forced to use this company through my insurance company after water destroyed my house. They change their story, are awful communicators and basically don’t communicate unless you force them to, take forever, are shady and now have left my house, including kids toys COVERED in dust since they chose to use no containment until I said something. Project manager Nate chose not to respond after I called him out on his shady business and his ever changing stories. I used a different restoration company prior to my insurance making me change and their business and work was night and day compared to this hack job. I hope safeco takes them off of the preferred vendor list. IN RESPONSE TO THE INACCURATE RESPONSE FROM THR OWNER: My house was not covered in dust when this company arrived. I pulled my laptop out of my work bag the morning their company did work. I have pictures and videos showing dust covering my laptop as well as other items that were purchased between the first company that did work and this hack job company. So the dust is from Paul Davis who put up no containment. Also, it took over a week for you to submit the asbestos estimate when the prior company had an estimate in a day. Work did not begin until April 30th after a no call no show on April 29th when I had to reach out to figure out what was going on since work was supposed to begin on April 29th. I could post screenshots of the text messages between myself and the “project manager” Nate evidencing the continued changed stories and how I had to constantly reach out to move things along. Paul Davis was absolutely clueless. Furthermore, I was forced to sign the documents/COC by two employees who just kept saying “just sign here” when I was trying to figure out what I was trying to sign. The two employees who were also clearly annoyed when I got mad about my house filling with a cloud of dust and covering everything with dust. I had no choice but to sign.

    cheyenne chey
    -
    October 18, 2023

    Paul Davis was recommended by my Nationwide Agent. They called me the same day my claim was filed and began the process the very next day. Tom accessed the damage and explained everything that was going to happen and how long it would take. He understood the calamity I had been through speaking to me with respect and compassion. The very next day Tom accompanied a crew came out and they immediately began working. They methodically went through all the damage and did exactly what we had been told. They cleaned up the water, took all the sheetrock, insulation, and debris out leaving everything very tidy. I have equipment in my home to minimize any further damage. The equipment itself is well maintained and will be running for a few days. Up to this point, they have been amazing. I would definitely recommend their services. No muss no fuss.

    Adam Stein
    -
    April 15, 2024

    Very responsive and easy to work with. Did excellent work in a timely manner and managed everything with my insurance company. Very grateful for this company!!

    Jane Mills
    -
    July 01, 2020

    Jamie and Ray came out to clean our house after it was damaged and they did an amazing job! The last time it looked this nice in the rooms where they cleaned was when we bought the house! Mike has been terrific to work with and I found the entire staff to be professional, even working around my stay at home work hours. Having to spend way too much time at home, I am enjoying and appreciating even more how nice the house looks.

    Lidia Tulo
    -
    February 21, 2022

    Paul Davis came to do a repair after another company did the mitigation after our dishwasher leaked. They went above and beyond to complete the project in a efficient time frame and precision. I am beyond happy on how everything turned out! I would highly recommend them to anyone in need!

    Paul Davis Restoration of Northwest Connecticut

    Our Address

    21c Andover Dr, West Hartford, CT 06110, USA

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