Paul Davis Restoration of North Dallas

2205 Hutton Dr #110, Carrollton, TX 75006, USA

About Paul Davis Restoration of North Dallas

5 / 5

from reviews

Is this your business?

    Michelle Rykojc
    May 07, 2024

    We had the best experience with the Paul Davis team.They were incredibly professional and quick to resolve our problems. Our Persian rugs were soaking wet after a water leak, and they sent a crew to pick them up in less than 24 hours. Emily and Joey were our representatives, ask for them. 10/10 recommend!

    Adriana Caballero
    April 24, 2024

    I can say enough great things about this company. Their service has exceeded my expectations from the start all the way to the completion of the job. Joe immediately put me at ease because of how promptly he was able to come out and explain how the process was going to be. Markus and AZ where extremely professional and did an an exceptional job as well. This groups expertise, communication and customer services throughout the process left me so impressed that I want them to know it did not go unnoticed. If your looking for a water restoration company to trust and come into your home, I definitely recommend Paul Davis of North Dallas.

    Tina Darwish
    November 20, 2023

    I have nothing good to say about this company. Homeowners avoid at all costs! Do not take your insurance company referral to them! Trades are sloppy and unprofessional. Some were argumentative and simply rude and yes I have the recordings! They try to make you feel like you are asking too much when you are not happy with the work preformed. Zack the manager is arrogant and condescending. Had the nerve to be disrespectful in my home. He refused to listen to the valid complaints. To this day the water flies out of my sink when washing dishes because they set the apron farmhouse sink too far back! Even after being shown pictures and videos he refused to understand why the position of the sink mattered. You will not get the same or equal quality in material or workmanship and you will not be restored to previous damage conditions. They make tons of promises upfront but fail to deliver. They try to make you feel like you are being a nuisance when trying to advocate for your home. All they are concerned about is bleeding the insurance for as much money as they can, then leave you at the end with a shoddy job. My home was not even professionally cleaned after job completion and trash was left in my garage for me to remove (despite them charging for a trailer for trash removal). They peddle the benefit of a 5 year warranty. But remember folks, the warranty is only as good as the workmanship! My island paint job is horrible and there are screw holes on the perimeter of all the doors and drawers where it was hung to spray paint. The surface is rough and blotchy and I was told “It’s not my problem, it’s the wood”, “you can’t see it if you stand back”. I had to fight to even get it sanded and repainted and it still is horrible. They also shrunk custom curtains, which they never had permission to wash, and claimed to have cleaned a rug which came back uncleaned stained with dry food on it. Despite me showing evidence and immediately sending the rug to be cleaned they did not reach out or even acknowledge their trade did not do the carpet cleaning or try to reimburse me for actually having it cleaned. Several calls were made to Michael and I was ignored. While my project manager Jason was a nice guy and did the best he could given the circumstances he is limited in his ability to force trades to preform, my grudge is not with him. I have had several companies (three to be exact) come out post job completion including the builders tradesman who initially did the house and have records of the poor quality work that was done to finish out the island. Even the wood is proved to be a less grade than I had! And that was not the deal! The only positive thing I can say is the floor tradesman did a wonderful job, they were always polite, respectful, and attentive to concerns and had done a beautiful job. If you want your home restored after damage to a condition it was before damages in regards to quality materials and craftsmanship DO NOT use PAUL DAVIS! You will be severely frustrated, dragged along, and forced to accept the unsatisfactory job of their trades. They do not stand by the customer! They get in by making promises they don’t intend to deliver on and cut in quality to line their pockets. They charge primo money on the initial work order then scam the customer with lesser quality items, they submit supplements that are baseless and not preformed in the home, they fail to submit addendums when work on the initial claim is not done (due to intimidation tactics), and fail to even do what the initial work order says like cleaning the home, and for services not rendered. They should be investigated for insurance fraud! STAY AWAY FROM THIS COMPANY OR YOU WILL REGRET IT!

    Cesar Sotelo
    May 13, 2024

    Great experience. Water mitigation team was great. James and Roland were polite, clean, quick and very thorough. Michael from the estimator team was friendly and transparent. They work well with the insurance company and were very straight forward. Very good experience surprisingly.

    Clarice D
    February 22, 2024

    Michael was very professional and helpful - he answered all of my questions and allayed my concerns about liability if any of my possessions were to be damaged during the packing, storage or transport phases. The packing people did a great job - super nice and very careful with all of my stuff. I have a lot of breakable items and I feel perfectly confident that it was all undamaged.

    Paul Davis Restoration of North Dallas

    Our Address

    2205 Hutton Dr #110, Carrollton, TX 75006, USA


    If you don’t see your business in the directory and you would like to add it, please click here.