I have absolutely all good things to say about Paul Davis...and I am not easy to please (It's a major character flaw...I'm not bragging). Overall, the communication is excellent. The members of the team all seem to communicate really well together and they are very responsive to my phone calls and emails as well. I also had to call their office a couple of time and my call was always answered with a friendly greeting. I have found it difficult to find contractors that work with residential housing, that are reliable, and do good quality work. This company seems to fit all those things. My project was floor repair from water damage and the whole process was a positive experience. Josh Mumford (Mitigation Manager): super helpful and thorough. Bent over backward to help me...especially when I had to leave town all of a sudden for a family emergency. Ed Mullins (Associate): Very punctual and professional. Also very prompt with drawing up quotes. Brian Owens (Project Manager): Very friendly and helpful. The crew that he hired to do my floors was also very prompt and thorough. Since I am a stickler, they did have to come out and do some touch-up work. Brian was in communication with me the entire time and made the whole process fast and easy for me. I will definitely be doing business with them again in the future to repave my driveway. I would absolutely recommend them to any homeowner. UPDATE: I just recently finished my second project with Paul Davis. As with my first experience, I was very pleased with the level of communication and work product. Their communication is the best I've ever experienced. You can always rely on them to be where they say they're going to be and do what they say they're going to do. If something comes up I always get a phone call or text message to update me or to reschedule. Ed is always so punctual and helpful. Brian is a great project manager. I've used the company twice now, once for my kitchen floors (a small project) and another time for concrete work outside my house for my gravel driveway that I wanted widened and paved (a fairly large project). I will definitely be using the company again in the future for any home-improvement needs.
It's giving them trying to make the most money out of this and they seem more money motivated than customer service motivated. Since giving my deposit, the communication and way things are handled are off. From not getting step by step updates, to them constantly requesting supplements for things that should have been quoted the first time. Now them asking me to pay something before they can finish ordering cabinets so last minute is beyond me! My contract says i dont have to pay until the job is done and its no wjere near done. Two months later and nothing but drywall has been done. My husband is too busy to get on them about this behavior and my health isn't well and having to deal with this and not able to stay in my own home is not ideal. They keep extending how long we will be out of the home and im over this. Its costing us way too much money and this is not ideal for a toddler to not feel like he can be himself in his own space. moving our . Due to lack of surveying the project correctly before hand, it was communicated not to pack out my kitchen even though if you looked, youd see there were things in the cabinets. So now got my dishes and seasonings on the floor all nasty looking with drywall debris on them pushed into another room when a big dumpster is a part of the bill. These restoration companies are not worth it. All this stress and I should have found my own companies to handle this. Edited to add: departments should have contact with eachother and be able to hold eachother accountable. Too many "thats not my department" when there are issues being address and no one sensing me to who is in charge of all departments, apparently even a supervisoror a certain departmentsaid that to me as well, even though i wasnt aware he was the supervisor. I'm not into finger pointing and no one helping me find out who to talk to about ALL of this and of no one has that information, thats an issue. I should not be addressing these things to multiple people.
On Christmas Eve, we had a pipe burst, flooding the master bedroom, bathroom, and closet. We had another restoration company conduct our water mitigation and planned on working with them on the restoration. However, the other company's project manager was combative with my husband and walked away from the job. That's when we called PDR. Matthew Reasoner was our assigned PDR project manager. From the first meeting, we felt at ease with the process. We informed him we'd like to be done by a certain date due to an upcoming medical procedure and he assured us he'd do everything to meet that! He was very accessible to answer our many questions and concerns. Our home restoration completed a week and a half early!!! Everyone we came in contact with was pleasant and professional (administration, construction crew, flooring, cleaning crew). We'd definitely use PDR of Central GA should we need restoration again!
Tried to get service for my home. The office put it under the wrong category according to the tech so he sent it back. Never received a phone call back. Called to check on the status and the lady essentially said "oh well. we can't help you."
Keri Johnson and her tech Chris Evans were quick, extremely helpful, considerate and trustworthy. I truly am thankful and glad to have had them help me with the mitigation of my home after it flooded. They were available to assist me during ALL hours and they did just that. Thank you so much for having them as a part of your team! - Heather Reynolds and Gary Guglielmo 105 Walnut St. Thomaston Ga, 30286
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