Paul Davis Restoration of Baton Rouge

Keith Duncan

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February 08, 2023

I wish we had been able to use Alicia and Christy because Jessica provided horrible service to us. During the end of our disastrous experience with Paul Davis of Baton Rouge, she wouldn’t even answer our calls to talk about the situation. We have missing items, damaged items and unfinished work. The people they employed, in my personal opinion were not qualified for the job and due to translation issues were unable to reinstall our bed frame and laughed when I tried to explain how to them. We originally had ServPro here but our insurance company pulled them out and put PDR in to take of our home. We filed multiple complaints to our insurance company that were ignored and there was no communication available to deal with this. At least the owner Gary called us after we gave up and called the after hours support line. In a very professional manner he said Jessica would call us and then said she had personal issues and wouldn’t return our call. After a week and half of considering our concerns and complaints, he very professionally informed us that we signed a Hold Harmless agreement and they are not responsible for anything. He pointed out that since other contractors were present that PDR can’t be responsible and the contractors might have done it. Those contractors are my personal subs for my contracting company and we have recorded everything on our security cameras. Needless to say we will be pursuing this in Civil court and address all stolen and damaged items at that time. I hope others have a better experience with them as this has been an utter nightmare for us. Edit: Yet you failed to acknowledge or address the damage done to our home by your employees and only focused on the contents moved out and into our home. Damage that your original person came in, looked at and said "yes that will probably get damaged but don't worry, we will take care of it". Too bad I didn't get his name. Your employees came in, ripped out of cabinets, broke our counter tops, tore our sheet rock and then tossed everything back into the middle of the rooms as is, saying they were done and don't reinstall cabinets yet your website says you do remodeling. And to address the mold issue, your employees "sprayed for mold" yet afterwards our home tested for active mold that also reached into our duct work due to improper mold remediation which i couldn't find anywhere that you are certified for mold remediation. And you were contracted to remove the tile and mortar by our insurance company, came in, tore out the tile, leaving the mortar and claiming the job was completed. Every time we turned around, other than the pack out and move in, you were contracted by our insurance company to do projects that your people turned around and said, "no we don't do that" and then did amateur, incomplete work. We documented all of this. As far as no photographic evidence, you must have failed to look at the attached photos in this post.

Whitney Cheramie

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May 30, 2023

Absolutely amazing experience, very polite, and well mannered, place was left spotless. Mrs. Rene answered all questions, very patient with me on asking so many questions about the damage, very thorough explaining the situation we had, she made sure everything was well taken care of before leaving, the service men that were working on the damage (Manuel and Jackie) were excellent and cleaned up the mess after they were done with the job, no bother to us while we were home. If you need an exception would definitely call Paul Davis and speak with Rene. Thank you so much to Manuel, Jackie and Rene. Amazing help

Gretchen Spankie

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January 03, 2023

Our loss was on Christmas Eve. Once I finally got turned onto Paul Davis it all got better…Alicia Jarreau Has done an amazing job managing and handling the clean up and follow up with insurance etc. She has gone above and beyond. Responds quickly and has frank conversations which is much appreciated. The crew were hard working and took care of things professionally! Thank you

Lawrence Jackson

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January 13, 2023

Paul Davis Restoration Company did an awesome and amazing job with cleaning up and taking moisture out of the room. The technicians were knowledgeable, polite and patient with questions and concerns I had. This company is top of the line, very dependable and reliable!!

Kayla Schober

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March 09, 2023

Paul Davis and their team are very responsive and extremely professional. The mitigation team that is on call 24/7 responds in a timely manner and the project management team for reconstruction is very helpful in rebuilding your homes. i would 10/10 recommend Paul Davis to anyone.