Very pleased with PDR! Their employees like Keith, our detail-oriented Adjuster; and Zach, our knowledgeable Project Manager were easy to work with and responsive to our questions and needs. They work with very skilled people who do the job correctly and professionally. Very good experience! Would definitely recommend. And I love my new floor!! Just one small area yet to be corrected, then we're done. 👍🏼
They arrived within 1 hour of me starting the claim, began cleaning/demolition, set equipment, and came back everyday on time to check on equipment. They communicated clearly, set proper expectations, and went above/beyond my expectations for water mitigation. They are pet friendly, courteous, and were very careful with my belongings. As I never want to deal with this again, if I did, I would use Paul Davis Restoration for their mitigation work! Good job and Keep it up!!
Paul Davis was prompt with the repairs after our home flooded from a water line breaking. 7 months after the floor was installed we noticed the wood grain flaking off. The manufacturer, Ohio Valley Flooring, has reviewed it and claims that it's due to moving furniture and pets, that it's not covered under warranty (they will be receiving a review as well). After multiple calls and emails, Paul Davis has stopped responding. Now I'm stuck dealing with a floor that is falling apart and it's less than a year old. Not happy with their non-responsiveness.
Our experience with Paul Davis Nothern Indianapolis was AMAZING! We had a 60,000 pound tree fall along the entire home. Paul Davis was there quickly to stop water coming through roof and start cleanup. Our lead people: Keith Christopher and Zach Arvin are the most professional and knowledgeable people to work with. They worked so hard to find all damage and get everything back to better then before. We chose to add on remodel items to make the home even nicer and they knocked it out of the park! I would hire them for remodel alone. They finished on time and on budget with fabulous craftmenshop. Thank you so much! Dave & Jane Bowers
I had an excellent customer experience and would highly recommend Paul Davis to anyone needing restoration services. Sean and the staff were friendly, professional, responsive, prompt and did excellent work. When my basement flooded, they responded quickly to assess the damage and schedule the needed restoration tasks- moisture remediation, dehumidifying, demo, drywall, carpet removal, carpet reinstallation and painting. They also worked with my insurance to make the process simple and without hassle for me. There were many choices of carpet in the Paul Davis showroom and we picked a style that looks great- Big City Nights - "Bosie". My basement now looks better than ever and the carpet feels so soft and pleasant to walk on! I am planning on some bathroom remodeling in the future and will definitely hit up Sean @ Paul Davis again for that project. Thank you for your excellent service!
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