Always willing to help, with great attitude. Northwest Water & Fire Restoration solved a really complicated water damage of 3 consecutive leaks affecting both my unit and downstairs unit, negotiated with my not-so-friendly insurance adjuster, and built a waterproof basin under my water heater in the closet.
I'm incredibly impressed with Pavel's level of ethics and character, and would highly recommend this business. As you can imagine, when someone is in a crisis it would be easy to take advantage of them, and Pavel did quite the opposite. We had a relatively minor smoke damage incident and were calling around to have someone come out to resolve it. A crew from a different company had come by earlier, did a bunch of unnecessary assessment that they later tried to charge thousands of dollars for their inspection. In contrast, when Pavel came by, he quickly helped assure us that the damage was relatively minor and the cleanup we had already done ourselves that morning was 80% of the work. He then recommended the exact commercial degreaser that he would use to do the last 20% and said we could pick it up ourselves and save a ton of money. It's truly rare to find a business with this level of character. I would strongly recommend Pavel and team.
They were very reassuring when I had water damage to my property due to a drainage issue. All repairs were completed within the time frame we discussed. Thank you!
Pavel is a great communicator, did a great job drying the leaking drywall.
First, Pavel did great communication and really cared about the customer. The day he found out he can't come out to do a check for me, he immediately refer another company for me and explain to the situation. I liked the way he does thing so I still ask him to come later. He is a very honest person while I had a company told me that I will have to open up all my bathroom tile work to get the wood dry. When Pavel came, he tested the humidity and went to my crawl space to check the damage. And then he gave me the options and helped me to pick the best one. He is very knowledgeable and honest person. I will definitely recommend him to others.
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