We have a rental unit that has a hidden leak that caused serious mold problem. Unfortunately it leaked into a front closet that seldom access by anyone. Once we opened up the ceiling and walls we realized it was very serious. I found 3 companies online. All have great reviews. One company was late to give me a quote, the other company just send an inspector but asked me to deal with the office directly. Then, I met Mario from Mundae, he answered all my questions, told me how the insurance claim process works and he will be my direct contact. The remediation started as scheduled. Luis was the crews' head. He was really nice and kept their voice down as I have informed them the tenants work night shift. Mold report came back all cleared. Initially Mario told me they don't do rebuild but later agreed to do that. I guess they hire other contractor to do that part. As for this rebuild contractor, He is nice but I am skeptical about his crews' workmanship. Mario told me his company will be behind this which put my mind at ease. He even helped steam cleaned the carpet. Overall, I strongly recommend Mundae to anyone.
Before I chose the company to clean the air ducts, I called more than 5 companies to get a quote and asked how they would remove black mold. The Mundae representative was very professional and explained to me the detailed work procedure for mold removal and air duct cleaning. I chose Mundae because I knew they could be trusted with this job. When I made an appointment for the work, they gave me the time window from 8 a.m. to 11 a.m. then called me at 8:30 a.m. to inform me they will arrive at 9 a.m.. At 9 a.m., Jason and 4 others arrived and started working. I stayed in the house while they were here and I could see how hard they worked. They cleaned every single air vent cover with antifungal detergent. They also cleaned the heavily contaminated insulation until there was no trace of the mold left. They even removed yellow mold residue on the walls although we were not sure if it was real mold at first. Jason tested and confirmed that it was mold and completely removed the mold residue from the wall. They worked for 7 hours straight and completed all the requested work perfectly. I am so satisfied with Jason and his team's work and I strongly recommend their service.
We had a water damage in our master bedroom, we woke up today to a little pool. I have got the referral for this company from a good friend of my and they come out today and quickly started to work on it. They got the situation under control.
We recently used Mundae for mold remediation and cleaning. The Mundae team was great to work with, they were very responsive, professional and knowledgeable. Our service professional was on time to the appointment and once he saw the issue in person was able to recommend a different, less expensive and less intrusive treatment. We are very happy with the service provided and the quality of work. We will be using Mundae for any future work we need done!
Mold testing went fairly well. The technician had decent knowledge of potential issues and humidity and he was able to find the hidden source of mold in the duct chases in my walls. (We had no visible signs but were feeling the effects.) I downgraded to 3 stars because there were no remediation services offered, even after I followed up and asked for an estimate for remediation or restoration services. Their website specifically offers remediation and restoration services. I selected a mold and restoration company because I wanted one company to own it from beginning to end and not just testing. Now I am concerned that another company may want to repeat the $700 in testing to verify before offering remediation and restoration services. I left a second message that I was moving on, not going to beg them to take my money. Meanwhile, we are still experiencing asthma and headaches for the past two weeks since testing. Update: After this review was posted, the technician reached out to me to advise that it is against Texas law for the same contractor to do both testing AND remediation. I have confirmed this to be true. I have decided that I am not going to change my 3/5 stars for three reasons: 1. There website claims that "Execution of the entire Mold through Remediation!" and "One Two Three! Cleaning and Remediation of Mold are just this Simple, Now!" which are misleading statements. 2. I was never advised anything to the contrary-that they could not perform the remediation. They should have mentioned this as part of the process. 3. There was no recommendations to address the mold. It was literally "here is the report and what was found" and that was the end of the discussion.
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