I had a good experience with the Indianapolis based company. They were attentive and polite when discussing the issues. Very open to ideas/suggestions. I was most impressed with the customer satisfaction point of view they expressed. I had some pretty extensive water damage and they restored my house and made it my home again. I would/am recommending these people.
No one wants to have to deal with restoration or insurance but Chris and Tim with first onsite make the task far less daunting. Not only were they patient, they were great listeners. I didn’t have to deal with insurance they handled everything with ease. Communication is key in this process and they did it well. When I was displeased with some of the work they took care of it immediately with their crews. The process took much longer than expected but having Chris and Tim at the helm made it manageable. I highly recommend them for your start to finish process!
Avoid this company at all costs! They are dishonest, incompetent, and lack any kind of follow through. They were who a preferred vendor for our insurance company after a flood in our home. The work started almost a month later than it was supposed to due to several incompetencies on their end. First, the project manager (Spencer Jackson) told us he would bring some flooring samples over that night. The samples were finally brought 2 days later. The next week I was told that the flooring was never ordered because we hadn’t paid. I sent receipts to show the down payment that was made. That weekend I was sent a weekly report stating that the flooring was ordered and would hopefully be in to get started that Monday. I was contacted later that week by Spencer to tell me that the flooring we selected was unavailable. This seemed odd, because the report he sent said it was already ordered. Then, when their plumber came to disconnect things to work, he stated that he didn’t understand why they were removing the tub and resetting it, when the subfloor could be seen from below and was clearly not damaged. It was here when we discovered that one of the drains would need removed. Fast forward to doing the work, and when they went to remove the tub, they broke it. Instead of telling us, Spencer texted my wife a picture of a tub and asked if that would work for a new tub. She was confused, and he then insisted that he had told us. This was a common them with Spencer not sharing any setbacks throughout the job, and there were several. So now, we were charged for a new tub, due to the incompetence of the team removing a tub that the plumber said shouldn’t have been removed in the first place. Then Spencer ordered the wrong replacement tub. We then had issues where Spencer didn’t notice something about the pipes initially and had to replace those. The biggest frustration was that while add-on charges continued to pile up, none of this was communicated in a timely manner unless we reached out directly to inquire. Upon finally completing the job, we were waiting for the insurance check for the supplemental work. After a couple of weeks, it was mentioned that we hadn’t received the checks because Spencer had never had us a sign the work completed certificate that he was supposed to have us sign after the final walk through. I asked during the job to have Spencer removed from the job and have a new project manager. I asked to speak to his supervisor to relay the frustrations up to this point. Tim White told me multiple times to just let Spencer finish the job and that his supervisor would contact be after the job to allow me to voice my issues. THIS NEVER HAPPENED! I even followed up and reached out. I was told John Elmore was who I needed to speak to, but the number the employee gave me for him was not in service. Right after the work was completed, we had another water leak, which we thought was related to the initial leak. We called the team to come back out. They told us it was not related to the initial job and that they didn't have a plumber that could help, because their plumber has just went to a different company. They told me multiple times that I needed to call another plumber to come take care of this. It was a Saturday, and they said it absolutely had to be done that day. They insisted that they set up fans to dry the area out. I called Roto-rooter, who was there in no time and fixed the leak and issues from it. First Onsite left their fans for nearly a week. They did nothing else, and I was told that since they'd been working in our house that we'd "be taken care of." This was about 6 weeks ago. Today, I received a bill in the mail for well over $2,000! They didn't even do any work! Roto-Rooter did the work and charged significantly less than that to actually repair the issue. First Onsite are crooks and liars, and I will scream it from the rooftops, because if I can help even one person not have to go through the experience I've had with them, it will be worth it.
Had some water damage and first on-site were very professional and quick to address my project and finish in a timely manner and the project included some extra work their prices are very reasonable would highly recommend
We used Moore Restoration which is under the umbrella of First Onsite. We had Jason Mace as our project manager and we were very impressed with his transparency and knowledge throughout the project. His crew did an impeccable job and we were thrilled with the results!
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