Robbie and her team have been a delight to work with. They were prompt in their arrival during my emergency and have been very informative all along the way. Even with money saving tips :) who's not going to like that? It's unfortunate to have to see them, but the next emergency we have I'm calling Robbie and her team!
Agree with the other reviews - this is a highly professional team that really takes pride in what they do. We called them after experiencing some flooding in our bathroom which was so stressful. Chris was at our door promptly and put our fears at ease with his technical expertise, professionalism, and patient demeanor. It's a good feeling when you can tell someone really knows what they're talking about and is willing to take the time to explain it to you. Keeping this number on file for any other emergencies!
Lyon Restoration was very supportive through my smoke damage claim. Nick explained the process in detail and helped to clarify my questions and concerns. Randy was my onsite team leader and was friendly and very helpful. The cleaning was thorough and fast. The place looks great and the smoke smell odor is gone. The carpets look better than they have in years. They took special care of fragile items and everything was returned to their proper places and set up in order. They also provided detailed documentation on items that were not cleanable to my insurance so I could claim the items as a loss. Professional and caring, I’d use them again and refer them.
Lyon Restoration was hired by my insurance Co to clean up a soot mess from a chemical fire. They were out to evaluate and within days dad assigned a team .This was a stressful situation which I did not know what to expect. They were professional, detailed and helpful- (understanding the process, what to expect, and advising me when I was confused). They also worked diligently and fished quickly. Three days total. special thanks to : Chris- for his quick and detailed evaluation Donna- from the front office , keeping me up to date and giving me daily "what to expect calls" and my greatest thanks and appreciation to Randy and his team- who really took care of the business of cleaning the entire garage, and taking inventory. He was professional and did not need direction He was also helpful in advising me when I needed it. He was terrific!
We were lucky, both that our home wasn't destroyed and that we had the opportunity to work with Nick from Lyon Restorations. He met with us early in the process and remained by our side through several months of protracted and somewhat frustrating negotiations with our insurance provider. Nick's estimate for work scope on his first inspection was in line with what two industrial experts determined months later. He efforts to smooth the negotiations with our insurance provider, working directly with them to explain the scope of work, methods, and charge details was heroic. And just as we were at our wits end he managed to resolve the last open questions with our adjustor so that work could begin. The restoration work went off without an issue, held to schedule and cost, even in a Covid culture. Its been great to work with Lyon. I would recommend them and Nick specifically to anyone needing restoration work.
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