Juan and Eddie did an outstanding job for us. Their work was clean and tidy, and Juan kept us informed throughout the day. JGB understood the urgency from the moment I called them and they were able to respond timely with their inspection, subsequent work order/estimate, and performing the work. Could not have been a better experience and we are fully satisfied with JGB’s customer focus.
We could not have had a better experience with JGB, they were able to turn what was at first a massive inconvenience, into my wife and I getting the kitchen we’ve always wanted! From containment/abatement all the way through the final build out and clean up they made the process completely painless!
Hired this company because they had very good five star reviews and from me they receive zero stars. Several times they would change amounts on estimates It would looked to me trying to profit more money if I didn’t check all my estimates I would have easily gotten charged 500 dollars more or extra from mistakes that they would make. They constantly use third parties for everything testing removal they just came to look and provided estimates. Extremely bad at communicating with the third party and customer and with each other I would speak to different people and they all said something different. I would have to be the one calling to schedule to come out to finish weeks would go by and I had to always be the one calling them. In one occasion the third party person received a phone call from a customer and took the phone call in my house while I was listening and when he hung up and he talked negative about the customer saying that the person didn’t want to do anything he was recommending and that was very disrespectful and unprofessional. From when they started the job it took like four months and all they did was testing and removing drywall they made four walls and the size of the walls were probably 2x2. Honestly I don’t recommend this company to anyone if I didn’t pressure them I think they would have been in my house for one year.
I have unfortunately 22 years of experience with restoration companies. JGB Restoration does not know the California Laws for tenants. They wanted to give us 3 days notice to move out. California Law is 30 days unless you really have serious structural damage. They are doing things completely different than other restoration that have been in business over 30 years. Basically everything is done backward from the other restoration companies. I would never recommend this company. They also tried blaming us for equipment that leaked onto the floor for 4 days that they set up. They
They only work weekends and were not able to get us scheduled until 4 days after our water leakage. We asked why they were not opening all affected walls to do a complete mitigation and were told that if we were paying by insurance they would have done so but we were paying by cash so they would open some of the walls and if warranted come back later and open more walls. First why don't they open all walls as necessary in the first place and why is there different level of service for cash and insured customers? Next they claimed to clean out the mold, but didn't and charged us for it. Even when we provided pictorial proof that a subsequent contractor had to remove the mold they just gaslighted us and said they did. We paid them only for work done (not mold removal).
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