About Heroes Restoration Inc.

4.9 / 5

from reviews

Is this your business?

    Matthew Woodward
    August 18, 2022

    We had a neighbor's washing machine overflow and put water in the ceiling. We contacted Heroes and within a few hours they were there to look over our apartment and set-up fans and dehumidifiers. They checked back in with us every few days and were flexible with our schedule when they could come back and check the ceiling condition and eventually remove the equipment. I don't remember all the employees names unfortunately, just one of them named Meagan, but everyone was very helpful and easy to work with!

    Jerry Nick
    June 27, 2022

    I would recommend Heroes Restoration to anyone needing water damage clean-up. They were quick to respond to a roof leak which damaged a bedroom ceiling. The service technician was polite and thorough. The drying equipment was installed quickly and was effective in eliminating excess moisture in the attic area as well as the bedroom.

    John Hamilton
    August 20, 2021

    Easy 5 star review. These guys were excellent. Professional, courteous, responsive, effecient and competent. I called a few places for estimates on some water damage I had in a carpeted living room. Heroes were by far the most responsive and helpful. They were able to do the inspection the same day I called (others took 5 days to even come out). Justin was very knowledgeable and thoroughly explained the cleaning process. Also went over the pricing in detail to be sure I understood the quote before any work was started. The price was very fair for the work and value. They were able to start right away. They were very efficient and were in and out in no time. They stayed in touch via cell and text to be sure I was up to date on what was going on. Justin even encouraged me to follow up questions or concerns. I would recommend and use these guys again. Thanks Justin and Heroes for making that process easy.

    David West
    September 13, 2022

    Nick was extremely helpful in going above and beyond by helping to communicate with a difficult insurance company. He made sure to follow up appropriately to ensure satisfaction. The crew was efficient and friendly. Would highly recommend this service.

    Tyler Dahnke
    October 06, 2022

    Tremendously disappointing. I called after a pipe burst in the crawl space beneath my house on Tuesday. They were tied up on another job but asked if they could come out on Thursday to give me an estimate for water damage cleanup services. Not ideal because I was concerned about mold growing, but sure, Thursday is fine. On Thursday, a tech came out and was great - very pleasant. He assured me he would send me a quote on Friday or Monday. Well Friday and Monday came and went. I figure I’ll give them an extra day’s grace, but at this point I’m getting pretty concerned about mold growing so today I call back to follow up on the estimate, only to be told that now their schedule is too busy and they can’t take the job. Okay? Maybe you should have called and told me that so I could have had another company come out to look at the issue. It’s been over a week since the incident occurred now and I’ve been sitting on it waiting for these folks to get back to me with a quote. Now I’m back to square one. Ridiculous. I don’t know how their actual services are and now I guess I’ll never find out since they can’t be bothered to follow up or follow through. Extremely disappointing.

    Heroes Restoration Inc.

    Our Address

    6403 Dickens Pl, Richmond, VA 23230, USA


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