Flood Medics Restoration
10924 Granite St Suite 800, Charlotte, NC 28273, USA
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10924 Granite St Suite 800, Charlotte, NC 28273, USASUBMIT A LISTING FOR A RESTORATION COMPANY
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BEWARE!! DO NOT USE!! Albert came out 12 hours after my kitchen ceiling sheetrock collapsed from a leaking air conditioner and told us we didn't need dehumidifiers and dryer, despite being asked for them for fear of mold within 48 hours. It was soaking wet, but he said we'd be fine without it. 4 days later, and too late to prevent mold growth, he sent Mike out with the same test equipment who found the areas Albert said were dry even upstairs to be wet. The monitors were being held on the wall joints, where we were later shown by an honest company would cause a false positive reading. Mike had an argument with our initial insurance adjuster trying to add on additional services with the drying, which she testified occurred over the phone when we didn't hear back from Flood Medics for 12 days. I called the Albert to ask what happened, and he got defensive when I asked why he 1st said we didn't need drying, then hung up refusing to talk to me, saying I wasn't the home owner. The home is in trust to me with my mother who was there when he told us 1st "we'd be fine", and she also never heard another word from him. They had the audacity to send a letter to our home owners insurance company that we had refused drying, when we'd both asked for it, and 1st were lied to that it wasn't needed, and days later told a completely different story, too late to prevent mold spores. Luckily the insurance company disregarded the letter after having the argument with Mike documented. At no time did Flood Medics offer drying within the critical 48 hours period, or a waiver we could sign to pay for it prior ourselves without insurance reimbursement, as we would have gladly begun the drying process, but we were lied to by Albert instead. My only "guess" is their drying equipment was in use elsewhere, and they were dishonest and risked mold exposure in my home just to try to expand the damages to our insurance days later. We ended up having to pay another flood damage company to treat for mold spores from the attic to my kitchen 2 weeks later after Albert hung up on me, and didn't return calls to my mother. He sent the letter that we'd refused drying to our insurance one month later. What was already a disaster became so much worse because of Flood Medics. Beware. *Update: Alberto wanted this review taken down enough to threaten us with being sued. Unfortunately for him, it's all documented. When his staff argued with our insurance company trying to add on uneeded charges, they documented it too. Stuff it Alberto. The truth is protected. Try Spangler friends. Anyone else.
Yan and company were excellent. We had water pouring out of a light fixture and they quickly accessed the problems, coached us though the clean up, completed the work quickly and professionally, and were very understanding with the insurance process (which was by far the biggest struggle).
Albert and his entire staff were wonderful through the entire process. Our master bath had a water leak issue from the shower into the ceiling of our garage. They came with all the drying equipment, took care of everything, then renovated the bathroom to our specifications. They went above and beyond to make sure we were happy. The communication was fantastic. I knew what the next steps were, who to expect every day, everyone was on time and professional.
Called late at night and Albert and the crew showed up the next morning and took care of business. 5 stars.
After water damage from a leak inside a wall, we asked the plumber for a recommendation on mitigation and restoration work and he told us they use Flood Medics. Drywall, flooring, new bathroom vanity, interior door, woodwork, trim and painting were all needed. We called and Albert came right out and started the mitigation the next day. Mike worked with us on setting up the restoral work. He was very responsive and easy to work with. Sergio was the project leader and AR did a lot of the actual repairs. Everyone did their jobs well and the repairs came better than we expected (great work from AR). Recommended.