DO NOT USE THIS COMPANY!!! I contacted Flood Medics on May 23rd in regards to a water leak in my bathroom. They were quick to come out and begin drying out my bathroom and crawlspace. Yan was very professional and handled everything in a timely manner. However, when it came time for the renovation of the work, crickets. Flood Medics originally told me they would call me a week or so out from when they would be able to schedule me. After waiting months, I called and text with no response. I finally emailed Mike who ensured me that his project manager, Sergio, would call me. Sergio finally returned my call and set up a time to meet me at my house. When he met me at my house, he proceeded to tell me that he has shown up, without calling, multiple times to try and talk to me. After scheduling the renovation, and taking the day off work, Sergio informed me the night before that they would not be able to complete the work. Mike has since returned the funds that my insurance company paid them in June for the renovation portion, but were more than happy to keep the $4,500 for leaving some fans in my house for a week. Now, I am stuck trying to find a contractor that can complete the job for the amount the Flood Medics quoted to my insurance company. The lack of communication and complete disregard for my time is unprofessional. The project manager showing up at my house without calling is unacceptable. Stay far away from this company!
In a time of our family's water crisis, this company rose to the occasion and gave a 5-star performance from start to finish! Personally and professionally (The Vining Group at Keller Williams), we now consider them friends and colleagues!
After water damage from a leak inside a wall, we asked the plumber for a recommendation on mitigation and restoration work and he told us they use Flood Medics. Drywall, flooring, new bathroom vanity, interior door, woodwork, trim and painting were all needed. We called and Albert came right out and started the mitigation the next day. Mike worked with us on setting up the restoral work. He was very responsive and easy to work with. Sergio was the project leader and AR did a lot of the actual repairs. Everyone did their jobs well and the repairs came better than we expected (great work from AR). Recommended.
Albert and his entire staff were wonderful through the entire process. Our master bath had a water leak issue from the shower into the ceiling of our garage. They came with all the drying equipment, took care of everything, then renovated the bathroom to our specifications. They went above and beyond to make sure we were happy. The communication was fantastic. I knew what the next steps were, who to expect every day, everyone was on time and professional.
Flood Medics did an outstanding job. Yan, Albert and Sergio helped us through the entire process. We were very pleased with their professionalism and the work that they completed at our house. We were happy with the results and would definitely recommend Flood Medics to our friends and neighbors.
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