About Fire & Water Restoration, LLC

4.5 / 5

from reviews

Is this your business?

    Janet West
    March 04, 2024

    I highly recommend Fire and Water Restoration LLC. We had a water issue in our basement due to a hot water tank issue. My insurance agent recommended them and from my first phone call, I felt confident I called the right place. They came out within a couple hours and explained everything they were going to do and started to remedy the water issue. We had many questions and concerns, which were all answered and helped us feel confident with their procedures to take care of the water and prevent mold issues.

    Ed Albright
    August 25, 2022

    Great people! They have the right equipment and expertise to get the job done right. They specialize in getting the property ready for reconstruction after water and fire damage. Dried out, clean and mold free. Although they don't do reconstruction like the previous reviewer complains about, you have to be careful what you wish for. Most companies that try to do both, do not perform both services well. You want a specialist for each part of the job. Not a jack of all trades. If you have fire or water damage, these are the guys and gals to call!

    Bryan Cavellier
    February 05, 2022

    This company is a clean up crew, not a restoration company. I had a pipe burst, they came within 48 hours to vacuum up standing water and they left fans/dehumidifiers. The tech told me they would leave them 3 or 4 days and pick them up after. They also rolled up my carpet and popped off my baseboards so everything could dry. So far so good. Then I had to call them on day 6 to ask if they were going to pick up the equipment. They did on day 7 and proceeded to charge me for 7 days on equipment rental. After they picked up the equipment they never came back to roll my carpet back down or to put my baseboards back on. Not only that they didn’t provide me with a mold test to prove anything they did worked. On top of that they never gave me a receipt for the work, just sent it to my insurance agency, who knows what they charged for terrible work. Not to mention the entire time the communication was so spotty. I know have to call in other pros to finish what they started. The definition of restoration is to bring something back to its original condition, these guys are simply cleaners. Would not recommend this company if you want any quality work to be done.

    N N
    July 20, 2022

    This group really knows what they're doing. They dried out our floors, walls, and ceilings after a leaky water line connection to a new refrigerator installed by Best Buy flooded part of our house. They thoroughly documented the damage and repairs and billed Best Buys' insurance company directly. They basically gave us back our house.

    James Dispenza
    January 24, 2024

    Excellent, timely service. Everything was done carefully and in a detailed way so that all the water, flooring, rotted wood, etc was removed without a trace.

    Fire & Water Restoration, LLC

    Our Address

    7035 Van Buren Rd, Syracuse, NY 13209, USA


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