After a house fire I waited almost three days for Service Team of Professionals (STOP) to come finish the board up job they started which left the hole in my roof that remained exposed through overnight rains. F.I.R.E. came to the house within the hour we contacted them and had the roof covered within the following hour. When I asked to meet the project manager that would actually lead my project, John, I was able to meet him the same day which other companies avoided. As a design professional I have high standards and a high level of construction/design knowledge. John was always there to hear any input I had and to make sure that the job was being executed to my expectations and standards. He was attentive, detail oriented and accountable - really the best you can hope for. It made the process of being displaced and rebuilding much smoother. Troy was excellent at doing the estimate with my insurance claims representative and submitting any items of discovery to ensure I got full coverage of my claim. Teresa was fantastic at helping manage and communicate with my mortgage company, which changed hands midway through the project. I have recommended Greg and his team, especially John, for several projects already and stand by that. I'm back in my house and have no issues or complaints in construction quality, timeline, or follow-up. Thanks team!
Good experience, overall. I'm happy with both the restoration work and upgrades to finish carpentry, HVAC, shower doors and tile. There were a few bumps in the road/delays with subcontractors, but I was kept well informed. I feel Greg did a good job of advocating for me with my insurance agent (when prelim estimates listed a lower-grade roofing material, for example), and am happy with the end results.
In July of 2015 we had a pretty bad house fire and Adam from FIRE was there shortly after the firefighters arrived but respectfully stayed back until everything had settled down and then approached us and explained how they would help us. From the very beginning David and his awesome crew were with us every step of the way until 8 months later when we were able to move back into our amazing new home. They were beyond helpful and made an extremely difficult situation much much easier.
Greg and his whole crew were quite helpful and knowledgable in what was a very stressful situation for me. I think they deserve a lot of credit for making sure my home was in the right hands. Having experience in working with insurance companies has to be one of the most important aspects of what they provide.
The expertise and care is beyond the best customer service I have ever received. A professional team beyond compare. Our lead John was in touch with us constantly throughout the process and always meet the time frames he gave us. They took the pain out of a terrible fire experience! Thanks to everyone at FIRE!!! Doug
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