A late night unexpected flooding of multiple rooms the day after Christmas was not on my holiday to do list, but thankfully I reached out to Extreme Carpet Cleaning-who actually do SO much more! I’ve talked to Ms.Teddi before as I arranged carpet cleaning, but on this night she was my angel. Near 11 in the evening she arranged for Bryson and Zach to come out after a full day of work. They were polite-and explained everything that they were doing. Ms. Teddi communicated with them throughout the experience-and was so caring towards what I was experiencing. Zach returned throughout the next two days to check on the moisture levels-Although Zach said he was newer to the company, he was a great representation of Extreme. Thank you Ms. Teddi, Bryson, and Zach!
The prices are great! James was my technician and he is awesome. He is the epitome of customer service. He called me before the appointment time because he was ahead of schedule to see if I wanted him to come earlier. We agreed on a time and when I got to the unit he ready to work. James was very pleasant and respectful. The carpet had a red stain and he told me upfront that it would not come out. Low and behold he was able to get it out. My landlord uses another company to service her units and mentioned removing the carpet after I vacated the premises. She was so impressed with the carpet she plans to keep it. It looked better than when it was installed a year ago. James is the best!
This is the 3rd time I've used the company. This is the 1st time I am disappointed with the quality of service. Justin seemed to be in a rush. I have a recliner that needed to be throughly cleaned and it almost looks like it wasn't cleaned. Thank you Teddy and Matt for making my chair look brand new. This company will take care of any issues you might have. Always ask for Matt he is the best.
Worked for Stanley steemer for years so I know what to expect, tech did a good job cleaning, was nice, efficient, and on time, only thing I could say as a critique is they didn’t use nearly enough pet enzyme the first time or didn’t let it sit to do it’s job but nothing that bad. Would still recommend
I have used Extreme Carpet Care for my rental units for many years and have been very satisfied. Recently I had them out to clean the carpets at my personal house and clean some outdoor furniture and the service tech, Gary did a very thorough and professional job. He was on time, courteous, worked quickly and paid attention to details. I would highly recommend Extreme Carpet Care.
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