We had a pipe burst at our house and managed to get most of the water up pretty quickly. Had Bob (owner) come out to give us some professional advice and inspect the areas that had flooded. Bob was very knowledgeable, you could tell he’s been doing this for a long time and that he really enjoys it; we ended up not having to make any repairs, and Bob just gave us his best advice and didn’t charge us a dime. Will definitely be recommending and using Express Restoration in the future.
Bob was completely transparent, honest, and professional. We have worked with other restoration companies in the past, and always felt that their recommendations were purely motivated by money. That is not the case with Express Restoration. Bob was honest and gave us several affordable options. He even gave us advice on what we could do ourselves. I wouldn’t hesitate to call them out again and recommend them to anyone I know.
I highly recommend Express Restoration! My grandma is 92 and had a water line bust in one of her bathrooms. Water saturated the carpet in the bathroom and extended into the adjoining rooms. When she called Express Restoration, Bob was prompt in answering and directing her on what measures she needed to take while he was in route to her house. He immediately set up dehumidifiers and box fans after assessing the damage. Three days later they were removed after he used devices to verify no water had gotten into the walls. Bob took the time to explain what needed to be done for my grandma and was very patient in answering all her questions. I could tell he truly cared about taking care of her! I will be recommending Express Restoration to my co-workers and anyone else who may ask for a restoration service recommendation!
My wife and I cannot begin to say how pleased we have been with our experience with Bob at Express Restoration After experiencing a water leak in our laundry room we were left with water damage that extended from laundry room into master bathroom & master closet. Needless to say our stress level was high at this point because we were not sure how to proceed. After pouring over ads, reviews, to find a professional company to assist us we chose two companies to get an estimate from. The first company we contacted left us even more stressed because we felt the person we spoke with continued to speak about worst case scenarios. They spoke about removing baseboards, walls, dismantling cabinets, carpet, and carpet pads. Needless to say at this point the stress level was much higher then when the initial water damage was discovered. Only to get worse once we received the high estimate over the phone without anyone coming out to see the damage. However once we contacted Bob at ExpressRestoration our stress level was reduced almost immediately. As soon as we spoke with Bob we could tell he was someone whom cares about the clients as much as he does of the potential restoration job. He immediately explained what he thought the extent of the water damage might be but also explained that he would have to come to our home to get a better assessment of the situation. Bob was at our house that same night after hours. He was just as pleasant and attentive to any questions my wife and I had in person as he was on the phone. He set our minds at ease by extensively explaining what he was going to do to mitigate the water damage. After speaking with Bob we felt confident that he was very professional and competent in his chosen field of restoration but also an individual that truly cares about the customers and best of all at a much better estimated price then the previous company. Bob at Express Restoration got to work again after hours to set up all his equipment in order to get the mitigation process started immediately. We believe that Bobs efforts and fast response lead to reducing the severity of our water damage and stress level. We would like to take this opportunity to say thank you to Bob at Express Restoration he made what inherently can be a very stressful situation for anyone run incredibly smooth from the initial call until completion of the restoration. Bob at Express Restoration went above and beyond to reassure that the restoration would be done correctly and immediately putting our minds at ease. Absolute customer satisfaction. We would highly recommend Bob at Express Restoration to anyone encountering water damage. Absolutely 100% satisfied with our decision!
We had Bob come out to look over a leak from the attic to where out water heater is seated. He analyzed each room, took readings on the floors and walls, and gave us his estimate on site followed by the paperwork backing everything discussed in person. The professionalism of Bob from Express Restoration was a breath of fresh air from the previous restoration company that we used. Bob was completely honest with what was needed and even let us know how to go about contacting other contractors for different parts of the jobs, if needed. Everything was explained in simple terms and Bob was easy to get ahold of the whole time we were in contact. We would definitely recommend Express Restorstion for any dry out, restoration, or mold mitigation needs.
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