First and foremost, I am reviewing Ethos based on a nightmare solar contract and installation, not on their roofing business. I entered into a solar install purchase agreement through Ethos GC in July 2022. As part of a 3 way partnership, Powur was the lead in project management and design, Solare the installer. While the below issues are well known to Ethos, I must warn all who consider using them or Powur as a solution/solar provider. We chose a solar solution in June 2022, it was based on value, timing and partnership with what was touted as an industry leader (Powur). I appreciated the messaging and engagement against 3 other solar bids which is why we signed (and paid) with on July 7, 2022. The set expectation of permission to operate (PTO) was by Fall, 2022. While project management was through Powur, the number of design miscues, failed scheduling and permit applications, misleading and false communication and failed scheduled installs was beyond reason. Ethos tried and failed to serve as an intermediary. By December, I had logged nearly 100 emails/calls, calling out every misstep and the complete disconnect between all 3 entities involved. I and a neighbor met directly with Ethos where my neighbor cancelled their engagement. I regrettably stayed the course. Ethos' role essentially disappeared, leaving me to fight battles with Solare(installer) and Powur alone. I had to constantly engage with City of Loveland permitting and Loveland Water and Power in an effort to keep tabs and progress on the project. Ongoing problems with the electrical design and meter, multiple "escalations" and the promise of support "asap" resulted in nothing tangible. Not until August 2023 did we finally achieve PTO. Sure, replace your shingles with Ethos. But regarding their solar side business, stick with a single solution provider, not a reseller.
From the start Bill from Ethos Roofing and Restoration was super responsive. Work was scheduled very promptly and done on time. Would definitely recommend for roofing and exterior needs!
Bill was fantastic. The turnaround was very quick. The crew was efficient and professional and did a great job. We're really pleased with everything.
We had a roof leak and called Ethos. Bill came out, inspected the roof for the source of the leak and told me about hail damage that he saw. We filed an insurance claim and had Ethos replace the roof, replace gutters, paint the outside of the house and some interior areas where the original leak was located. All the worers were professional and did a really good job. The whole job was done quickly, within a few days with no problems. They used a super magnet to pick up any nails around the outside of the house. We were told to notify our insurance company that a class 4 roof was installed and got a big discount on our insurance policy because of that. I will use Ethos from now on for home repairs. Everything went so smoothly!
Great team! This group did a wonderful job repairing my roof on a rapid timeline. Quote was detailed / competitive and did not grow over the course of the work. Team stopped when realizing that the color didn't quite match the legacy shingles and organized to come back on an alternative day with the correct material. I'll be referring Bill at Ethos in the future.
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