Being a new homeowner is not always easy, so I was nervous reaching out regarding some new issues that developed with my home but they very responsive from beginning to end. Answered all my questions without hesitation. Always professional and efficient with the services provided. I highly recommend Elite.
Dwayne and crew helped clean up after our washing machine broke and flooded our laundry room. They my husband and I understand our restoration options, the time and effort it would take to clean, dry, and repair the laundry room area and any other affected area. They were so friendly and knowledgeable. Very happy with this company.
I called several different mitigation companies around the area to inquire which company could provide someone right away. Elite Clean Restoration was able to send someone out IMMEDIATELY while other complaints were telling me between 24-72 hours. Thank you again for your prompt response and service. I had believed I had mold growth in my crawl space, in which they confirmed when coming out. They walked me through the process of what the mold mitigation would consist of.
Thanks again Elite Clean Restoration for your prompt service. My basement flooded and they were quick on the call. Not only were they quick on the call, they were also VERY KNOWLEDGEABLE AND PROFESSIONAL providing me with the next steps I should take. Going forward, I will certainly recommend them to any and EVERYONE!
They did not put an important diffuser in the ceiling back in place correctly which will pull in air from the attic into the living room. In spite of that I was going to have the ducts sanitized as they said they could. When I called for that service and stated there was a diffuser left unsecured he said they couldn't help and hung up on me. I was very disappointed with the unprofessional discussion.
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