We can not say enough good things about DryTime Restoration!! This company goes above and beyond for its customers. They are very up front about the demolition needed, what type of fans/heaters, noise level and all. Lucky, for us, our pipe leak was caught just as it started. We didn't have any mold or dry rot, just a little moisture reading from the tool they brought. They schedule us in right away and moved quickly getting everything set up. We had everything on for about 5 days, just to make sure things were bone dry. They even wrote us a great and detailed report for our insurance company. When our insurance company denied our claim, they extended our due date for their bill and emailed our insurance company, again, with even more details and information. Sadly, our insurance company denied it a 2nd time but DryTime Restoration has been very responsive and reasonable with us regarding payment :) Every employee, that came to our house during this whole process, was respectful of our home, polite and very professional. Same goes for the employees we had the pleasure of speaking with over the phone and through email! Thank you DryTime Restoration!
We were extremely happy with DryTime and specifically Patrick Brown who I corresponded with throughout and did the work. First of all, we had a pipe burst and our awesome plumber came out, quickly made the repair and recommended DryTime because of the quality work he had seen them do after his repairs. DryTime called me before my plumber left and asked if they could come by that afternoon. Truly, that alone was amazing because I was already off work for the day and stressed about the damage. Mold can grow within 24 hours! Patrick came out and fully explained the process to me. He explained that he could start the restoration the next day and started the fans and dehumidifier immediately. The next day he arrived promptly and stayed the whole day until he was finished. Quality and thorough attention to detail is how I would describe his work. He put protection over everything, built a barrier, removed parts of the wall and floor, checked the crawl space, and found a trace amount of mold that he treated too. The fans stayed for a few more days, in which he was super respectful and checked in with me daily so he could come by to check everything. He helped me file the claim, talked on the phone with my insurance agent, came out to meet with a third party field adjuster to give him information and answer questions and gave us the contacts for his contractors who hopefully will be doing the repair work. Since this was the first time going through this process, Patrick was so kind, patient and helpful! Hopefully the rest of the repairs go as smoothly as it’s gone so far. I would recommend DryTime, 💯!
Very professional and a quick response to our emergency. Buck was awesome... he took the time to explain the process, made sure we were comfortable with the plan, and got things moving. Nate and his team arrived and got the demo done in one day! Can't say enough good things about him and DryTime! Hope to never need this type of service again, but if we do, we won't hesitate to call them back.
This company is great! We had a plumbing problem on a Sunday and they were here in less than hour. Nate and his crew are wonderful. They have installed several dehumidifiers and up to 10 fans. They’ve been working on this for about 2 weeks. They’re here nearly everyday with sophisticated tools to measure the woods dampness. Just about ready to start deconstructing and reconstructing. 120% satisfied!
This company did a great job in dealing with a water leak into our living room ceiling. They were thorough and tidy and made sure that everything was fully dry and cleaned up. When there were some challenges with our insurance company, they documented everything clearly and were easy to communicate with. I recommend them highly, and would definitely use them for our next home related catastrophe.
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