I had a fantastic experience with Dry Kings. It was an unfortunate situation with a leak at our rental property, and Dry Kings was recommended to us. From start to finish, they were on top of it, communicative, and professional and their pricing is super reasonable. Where they took the cake was when I was attempting to be reimbursed for their work by our insurance company, which was reluctant to reimburse the entire amount for no good reason. John-Everett from Dry Kings fought for us and provided all the information they needed, followed up as much as he needed to until we got the result of being fully reimbursed. I would hire them again in a heartbeat; this isn't the kind of company you ever think you will need (water damage mitigation), but when you need it, they are rockstars.
On the morning of New Years Eve, my restaurant, NOVY, experienced a significant leak coming from the basement ceiling that resulted in flooding, a huge mess of mud from the rain water pouring in and forced us to close the restaurant. After searching the internet, I found Dry Kings and called them. At first because the entire city of San Francisco was flooding, they did not have anyone available to send out. After calling every company I could find via searches, everyone said the same thing. A couple of hours later I got a call back from Dry Kings saying that they could get people here in 2 hours. Justin and his crew showed up on time and got right to work mitigating the situation. They suggested using 4 dehumidifiers to prevent any further damage and decrease the dry time for the ceiling. They came back two days later to check the humidity levels and John was very helpful and communicative throughout the process of trying to piece everything back together. After discussing what should happen next with John, he scheduled his crew to come back the next day to remove the dehumidifiers and cleanup the mess. Eli and David came and got to work cleaning EVERYTHING. Upon going onto overtime they called in more people to help- Tanya, Tong & Henry. Eli was extremely helpful, friendly and efficient in getting everything cleaned up as soon as possible. Eli & David moved everything back where it originally was and did not stop until all of the shelves (including everything that was on them) and absolutely everything was cleaner than before the leak. They even sprayed a safe antimicrobial spray after cleaning each area to avoid any other kinds of issues. Eli & David with the help of their crew- Tanya, Tong & Henry did such an amazing job cleaning everything and helping put everything back in its original place. I can't thank all of these people and Dry Kings enough for coming on New Years Eve to help us and get us get back up and running. I highly recommend Dry Kings to anyone dealing with any kind of water damage.
I called Dry Kings when we discovered a bathroom leak and feared there could be water damage lurking between the walls of our home. Dry Kings was responsive, informative, and professional from the very start and came out for an inspection the next morning. Matthew, one of the managing directors, assessed the damage and provided a recommendation and (free) estimate. His guidance was clear and straightforward—I could tell he was prioritizing helping us with our issue vs. trying to sell us something (the ultimate fear when working on home projects). While we didn’t end up needing to have any extensive work done (whew!), Dry Kings will be our first call if we ever have any future restoration needs. Thank you Matthew and Dry Kings!
A sewage line backed up into one of the bathrooms in my building, and Dry Kings saved the day! The two-man crew (Quinn and Issac) were on-time, very friendly and kept us in the loop about what was going on. This was a dirty and messy job to clean up, but the guys did not disappoint! Check out the before and after pictures, and call Dry Kings if you need any restoration services. They absolutely rock!
The Dry Kings were available right when I needed them for my emergency evaluation and clean up after a leak from my dishwasher. They arrived on time. They walked me through the process. They had great follow up. All of the company employees with whom I interacted were patient and kind. I felt like they had my best interests at heart. I would not hesitate to call them in the future if ever I had problems again that needed their attention.
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