Responsive, honest, fair, thorough, and compassionate. Restoration Pros will not try to take advantage of you in a crisis. I cannot express how much I love the work they did on my old house.
We used Doucet services in the flood of 2016. It took over 10 months for the work to be finished, and even then when we moved back in the house was not finished. We had concrete floors, no cabinets, and no appliances. We have continued to find issues with the home. First the laminate floors had multiple gaps because they were not installed correctly. The floor around our sliding door was never even finished and you could see the padding beneath it. The bathtub was cracked during installation and it was never repaired. I called Chuck multiple times and he ignored my calls or gave me some story about all of his guys quitting. Several of my husband's tools walked off during this time. The plumbing was not done correctly under the sink so there were several cabinets in the kitchen and our bathrooms that had long term leaks. We flooded again in May and once the walls were opened up there were several more issues found. First off the drywall on exterior walls was never taken out. We found a ton of damaged drywall behind the tub surround that was not taken out in 2016. The house had issues with termites prior to purchasing. Doucet was supposed to fix these boards that were rotted out while the walls were open. They didn't. We found a LIVE 220 volt wire from our old oven that Chuck's crew just taped and left in our wall. This could have been a major catastrophe. ALSO they charged us 26,000 for gutting our home. I do not recommend this company unless you want poor workmanship and lackluster quality. RUN somewhere else!
November 2018 my house sustained significant smoke, water, and fire damage to where it was deemed unlivable. First time this has ever happened in my family, so none of us knew where to begin. Contacting Doucet Services was the best decision I could have made for myself. The entire team is very knowledgeable, professional, and hardworking. They have gone above and beyond to make sure that I was pleased with the outcome,and kept me in the loop every step of the way. I am all around satisfied with the outcome of the work done from the tear down to the rebuild of my home. :)
They blew my breaker and it messed up my outside fridge. Told them it was workin before they got there and it wasn’t after the breaker blew. Kent sent a guy there to take pictures of it and they said it was old and I didn’t have it in a gfci plug in and that they wasn’t responsible for it even tho they were the cause of it. Poor character if you ask me
I received bids from several local company's for an add on to my home. I went with Doucet's services due to Chucks excellent customer service, communication and reasonable detailed estimate. They patiently answered all my questions and where accessible throughout the project. Will use them again when needed.
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