About DEC Fire & Water Restoration

3.9 / 5

from reviews

Is this your business?

    Gabby Harris
    -
    May 14, 2024

    Matt, Sam, and Owen were awesome! They made our experience less stressful. We had a water leak from our laundry room that spread to our Master bedroom and bathroom. They removed everything, special thank you for taking the damaged furniture!! If you have any water and/fire damage, this company is fantastic and my husband and I HIGHLY recommend them!

    Order Process Department
    -
    April 12, 2024

    We would like to commend this company for their knowledge, professionalism, and high level of customer service provided to us. Special shout out to our Account Manager Derrick for going above and beyond and responding even though it was the close of business hours yesterday, as well as prepping for the team to be able to come in and start the mitigation process. We appreciate Derrick reaching out to us first thing this morning as it only confirmed that we were in good hands with DEC. Our Crew Lead Tech, Rue, led by example ensuring that in the midst of the chaos we were educated AND informed of every aspect of the mitigation process from removal and disposal of all damaged walls and flooring, treatment, and the equipment function put in place to restore our home. Our crew (Kendal, Calvin, Richard, Devonta, and Ken) is greatly appreciated as we wholeheartedly believe they made this transition smooth for us. It is not easy to see your home being taken apart even if it is to fix an issue BUT we thank each and every one of you for your hard work and team effort.

    Jamie Ultz
    -
    February 27, 2024

    Skye and Shawn did a tremendous job! They took their time. They explained everything because I tend to be curious and ask about what all I see them doing. They talked about the process and what to look for as well. They gave me an idea of how long stuff should take. They left my place just as clean as they found it. They are very personable. It wasn’t weird with 2 guys walking around my apartment. Great job. A++++

    Liah C
    -
    March 23, 2024

    Skye and Shawn didn’t an amazing job on my bathroom! Super friendly and very knowledgeable. I will most definitely recommend them to anyone I know, such a great team!

    Jacob Hooper
    -
    April 26, 2024

    Do not let DEC into your home. Initially impressed with prompt response, but unfortunately, our experience deteriorated thereafter. Despite assuring us of immediate action, the delivery of fans was delayed, causing concern for potential unseen damage. Over a month later, a cacophony of 40 fans and dehumidifiers arrived, with promised pickups repeatedly postponed. Scheduling mishaps led to unexpected visits and inconvenience. Excessive flood cuts and baseboard work, along with mishandling of items and damages to belongings, marred the restoration process. The promised pack-out service fell short, leaving half our home in disrepair and the other half resembling a storage unit. A streamlined communication approach and organizational improvements are sorely needed. Our first contact with DEC occured on 1/23/2024. We are "done" with them 4/26/2024. This whole project should have been completed much quicker.

    DEC Fire & Water Restoration

    Our Address

    1301 Commerce St, Birmingham, AL 35217, USA

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