Wouldn't recommend them. They wanted to leave subflooring, that was clearly damaged beyond saving. They also wanted to only rip out part of the tile in the bathroom, then try to match the rest of the old tile, with new tile. It was from early 2000s. There was no matching it. They were just being lazy in my mind.
Then they said it looked fine under the tub (not sure how they determined that without ripping up the tile by the tub first) but it was clearly damaged subfloor, that needed to come out. All they basically did was run their fan and dehumidifier for over a week on floor that needed to just be replaced.
Update: Their reviews manager called me and we spoke. She felt my pain and frustration, and tried to make things right. For that reason, I'm giving them 4 stars, instead of 2.
Breana Lee
-
September 12, 2022
The company itself has been excellent to work with. Jacob has been kind, responsive, and knowledgeable about the stressful process when it comes to unfortunate accidents in your home. Mark was a sweet heart and a great listener. All that to say, Erik is such a skilled craftsman. He took his time to know what our wishes were and ensure we were happy along the way. He turned our bathroom into a masterpiece and I am forever grateful. I will recommend this team (especially Erik) and company over and over again!
Barb Harvey
-
August 04, 2022
These guys are wonderful! This is a great company to use…they were at our home this morning early and on time! Very professional and their work was beyond reproach 👏. This involved inside as well as outside work right over my beautiful plants. There was NO damage at all! When they completed the job and left everything was clean and just like they found it. I would recommend this company to anyone. Thank you CTR.
Patrick Johnson
-
March 26, 2022
Due to a broken pipe, my basement flooded. CTR came out quickly and provided me with a fair repair estimate. Erik did great work! He consistently let me know when he would arrive for the day and he was always on time. I seldom write reviews but I was impressed with CTR.
Mike Hale
-
January 21, 2021
We had a major leak from a dishwasher that ruined a good portion of the kitchen / dining room flooring. We ended up not only replacing those floors, but to replace the living room and hallway so everything matched. The CTR crew worked hard to remove the damaged flooring and completely dry the sub flooring. Due to Covid-19 it took an extended period of time to get the new flooring from the supplier. Mark, from CTR, kept in contact with us and as soon as they received the flooring, he scheduled us promptly. The installation crew did an amazing job fitting the new LVP planks, putting in new transition pieces and replacing the molding. We sure hope we won't need to replace the floor again, but if we ever do, we will hire CTR again.
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728 N Cook St, Spokane, WA 99202, USA
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Wouldn't recommend them. They wanted to leave subflooring, that was clearly damaged beyond saving. They also wanted to only rip out part of the tile in the bathroom, then try to match the rest of the old tile, with new tile. It was from early 2000s. There was no matching it. They were just being lazy in my mind. Then they said it looked fine under the tub (not sure how they determined that without ripping up the tile by the tub first) but it was clearly damaged subfloor, that needed to come out. All they basically did was run their fan and dehumidifier for over a week on floor that needed to just be replaced. Update: Their reviews manager called me and we spoke. She felt my pain and frustration, and tried to make things right. For that reason, I'm giving them 4 stars, instead of 2.
The company itself has been excellent to work with. Jacob has been kind, responsive, and knowledgeable about the stressful process when it comes to unfortunate accidents in your home. Mark was a sweet heart and a great listener. All that to say, Erik is such a skilled craftsman. He took his time to know what our wishes were and ensure we were happy along the way. He turned our bathroom into a masterpiece and I am forever grateful. I will recommend this team (especially Erik) and company over and over again!
These guys are wonderful! This is a great company to use…they were at our home this morning early and on time! Very professional and their work was beyond reproach 👏. This involved inside as well as outside work right over my beautiful plants. There was NO damage at all! When they completed the job and left everything was clean and just like they found it. I would recommend this company to anyone. Thank you CTR.
Due to a broken pipe, my basement flooded. CTR came out quickly and provided me with a fair repair estimate. Erik did great work! He consistently let me know when he would arrive for the day and he was always on time. I seldom write reviews but I was impressed with CTR.
We had a major leak from a dishwasher that ruined a good portion of the kitchen / dining room flooring. We ended up not only replacing those floors, but to replace the living room and hallway so everything matched. The CTR crew worked hard to remove the damaged flooring and completely dry the sub flooring. Due to Covid-19 it took an extended period of time to get the new flooring from the supplier. Mark, from CTR, kept in contact with us and as soon as they received the flooring, he scheduled us promptly. The installation crew did an amazing job fitting the new LVP planks, putting in new transition pieces and replacing the molding. We sure hope we won't need to replace the floor again, but if we ever do, we will hire CTR again.