We had a flood upstairs that took out the bathroom, hallway, two bedrooms, and linen closet floors, as well as the laundry room and part of the garage ceiling. Our insurance company called CPR and they were on it! Matt was very patient and transparent. He listened to all of our questions and warned us that by day five we’d be stir crazy due to the fans. He was right! When demo started, they discovered a plumbing and electrical problem that needed to be addressed. Danielle was easy to contact and checked in on us many times. If I did have an issue, she took care of it immediately. She crunched numbers, but didn’t cut corners. She helped us get the most for the money we had to pay out of pocket. I hope I never have to use them again, but if we DO need any type of restoration again, we will definitely go to them!
By far the best experience in home repairs. I had a leak in my kitchen and my insurance introduced me to CPR. From the beginning, Danielle went out of her way to ensure I was fully aware of the process and what the steps to repair my kitchen would be. Not only did she go out of her way, she helped me communicate with my insurance and was able to upgrade my kitchen during this process. The upgrade looks amazing! Thank you Danielle, thank you CPR, awesome customer service and even better quality of work
I had the pleasure of having Kyle and Mike from CPR do some post-remodel repairs and cleaning of the carpet in my house in Squaw Valley. They did an excellent job and I am overly satisfied with their work. My 15-year-old carpets look brand new. I would not hesitate to do business here again.
Buyer beware when using this company. This particular company I implore customers not to use them. I would say their workers are somewhat decent. Although they try to push the customer to come into the property when they’re not there to do any loss mitigation work. When the customer tries to explain that they themselves need to be there on the premises. However, based on my experience with the admin part of the company especially with Danielle, I would say be very careful when dealing with her. She has a bad habit of being argumentative, threatening, lying behavior and being manipulative. She will make up things to your insurance company so as to cause problems and does not listen to the customer. She will try to deflect her part of her responsibility and throw it back to the customer. She will disconnect phone calls when she doesn’t want to listen to the customer and their concerns. If I could rate this company a 0 I would. Because of her behavior towards me as customer, I would implore anyone whom is looking for a loss mitigation business to employ, do not use them.
Have used them twice in the last month based on a friend's recommendation. Great job. Fast and clean. I think a truck mounted unit does the best job. Discovered they can also clean grout in the kitchen and bathroom. My go-to carpet cleaner from now on.
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