After the water line to our refrigerator failed overnight we called up CRS at my mother's recommendation--they'd done an excellent job on her washer-induced flood a couple years back--and I have no regrets about that choice. Shawn and the damage mitigation crew were at our house within an hour of my voicemail and handled the drying and initial removal efficiently and effectively. Once we got into planning the rebuild, Jared took over negotiating with insurance, and despite how hard State Farm fought to not cover anything (as in my insurance estimated $3000 was sufficient when CRS came out with $17,000) we persevered and through Jared's and my combined stubborn wills we got it handled. Thank goodness he was willing to go through this with me and not let State Farm weasel out of doing their job. Finally, Michael served as our project manager and was a HUGE asset throughout the rebuild process. He coordinated schedules across five different companies (Cost Less Carpet, Treasure Valley Granite, EB Flooring, Jetstream Plumbing, and Steelhead Electric LLC), all of whom were professional, efficient, timely, and genuinely helpful. Alongside Jared he also moved our heavier furniture when their usual movers quoted an obscenely high rate. As well, he was quick to troubleshoot when the plumber needed an electrician on site to add an electrical box. He walked the whole project several times to insure all was completed to an incredibly high standard and that everything was cleaner than before. Honesty, I cannot recommend CRS enough. They got us through a stressful and time-consuming process in a calm, professional, efficient way and it's abundantly clear they genuinely care about helping people get back to normal after a disaster.
Fantastic experience with these guys! Called the office during a plumbing emergency & had the Mitigation Manager Shawn here in 30 minutes! Extremely thorough, knowledgeable & reasonable. If you need someone good look no further!!
We had a huge flood in the basement. Servpro did an outstanding job with the water mitigation and restoration of the home. Inzi and Shami were amazing. They communicated with me daily to keep me abreast of the process and progress. They finished today and it looks beautiful!
CRS is a terrific company that operates on principle, with integrity. They have been a wonderful partner over the years, and have always taken great care of their clients.
Nope, just nope, terrible terrible integrity! I witnessed a pickup truck, completely covered with their logo, make a left turn over a crosswalk at a school with a child crossing! The child had to run back out of the way when the truck's bumper almost hit them! The pickup only slowed down and then didn't even stop after almost hitting the kid, and didn't let the child go across either. Poor kid was so shaken they walked down the street to jaywalk instead of using the crosswalk.
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