Complete Restoration Services

1757 N Hampton Rd, Boise, ID 83704, USA

About Complete Restoration Services

4.9 / 5

from reviews

Is this your business?

    Kathy Duncan
    July 09, 2022

    Just wanted to give a shout out to Complete Restoration, who came out after we discovered a leak behind our toilet that had been leaking under our linoleum for a while. Their mitigation team got us all dried out and a small amount of mold taken care of, and since we’ve been wanting to renovate our master bath for years, we had their rebuild team tackle the project. Jared and his team were very professional, punctual and patient, and made all the decisions we had to make a breeze! We couldn’t be happier with the entire process, from their first time out to assess the damage, until the final result. We are loving our beautiful updated master bathroom!

    Jennifer Smart
    January 04, 2023

    We had such a great experience with Shawn at Complete Restoration Services. Our dishwasher leaked under our cabinets onto the wood floor. He responded quickly and came out the same day. He was helpful, kind and honest. A plus was that he was respectful of our home and placed booties on his shoes. It was determined that our damage was minimal and that we could take care of it on our own. He even went out of his way to stop by and check everything out a few days later. We would highly recommend their services based on our experience. We are thankful for a company that had a prompt response that was trustworthy in a stressful situation.

    Meredith Collier
    May 20, 2023

    Working with Shawn was one of the most frustrating experiences I have had in recent memory. He quoted us 8 grand for abatement and remediation then charged us 13,000 without ever informing us it would be more in fact the only variation, in an email in writing, he said we could expect was the the cost would likely be 10-20% less than the quote. When I asked why and how this could happen he told me that is was just standard business practice. The project took months and they left my property as absolute mess- then after they tore my property apart they tried to charger us an additional 16 thousand to put the property back together for what could have been no more than 8 thousand worth of work. A terrible experience Shawn was dismissive and hard to communicate for me my partner and my property manager. I absolutely do not recommend. Update: I have been contacted by my insurance company that complete restorations is charging significantly more than what our project should have cost. They tried to speak with Shawn to negotiate- they expressed to me that he was very rude to them as well and behaved very atypically. They cannot pay what Shawn is trying to charge for this work, and he is unwilling to negotiate a completely standard practice on this matter. I would like to be contacted by ownership as soon as possible in an attempt to resolve these issues before reporting you all to the better business bureau. Update 2: I was able to get in touch with the owner of the company and she was tremendously helpful. After her involvement the individuals who were previously unwilling to work with my insurance company did come to an agreement with them so my family was not forced to pay for these services out of pocket. Due to this I am changing my review from 1 star to 3. I do not think it should have come to this and I still believe Shawn handled our project and issues with poor communication and tact, but I appreciate that they have made it right.

    Les Anderson
    April 06, 2023

    Great company to work with. Jared and Michael took care of everything from working directly with my Insurance Company to coordinating and scheduling subs. Everyone was extremely professional. Special shout out to Leo & Son's. These guys to amazing work.

    Patricia Pyke
    March 17, 2023

    CRS is a woman-owned company and has a top-notch reputation for good reason. Every employee we met was professional and helpful. They did a great job drying our floors and minimizing damage to our home, when a hose inside our washing machine broke. Even though it was in the evening and the week before Christmas, Shawn's team was at our house quickly. Over the next week team leader Sarah (very knowledgeable and skilled; and we loved having a woman-led team) and other awesome crew members diligently worked on our situation. They saved the day, the week, and Christmas!

    Complete Restoration Services

    Our Address

    1757 N Hampton Rd, Boise, ID 83704, USA


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