About Clean N Dry

4.2 / 5

from reviews

Is this your business?

    Vincent Bryant
    -
    September 04, 2020

    On May 24, 2020 I had a small kitchen fire in my home. I hired Clean N Dry restoration company based out of Newport News, Virginia on June 5, 2020 to clean my home and complete the rebuild of my kitchen. My insurance company "HomeOwners of America estimated that the entire process would take two or three weeks. There was a return date to be in my home on June 19, 2020. However, there were alot of roadblocks along the wait preventing my family and I from returning to my home. 1. Clean N Dry general manager Skyler Gray and his mother Shirley Gray who serves as the office manager/accounting played me against my insurance company. This tactic slowed down the process. 2. Clean N Dry general manager and his employees entered my home while my family and I were living in a hotel; and began the demolition of my kitchen without authorization from my insurance company. 3. Since Clean N Dry demolished my kitchen cabinets; they were responsible for replacing them. I sent over an estimate to Shirley Gray and Skyler Gray from Cabinets to Go. At that moment Skyler recommended that I use his prefered cabinet company. 4. I went to Ez Cabinetry in Newport News, Virginia. I selected cabinets from the showroom, along with the granite. Before leaving the showroom, I asked "Chris" when would someone come out and do my kitchen measurements. At that moment "Trevor" a Clean N Dry employee said we will take the measurements and forward them to Chris. 5. Weeks went by before the cabinets were installed; I kept calling Clean N Dry asking for updates on the cabinets. Skyler eventually said in order for the process to speed up; they would need to be paid. I then went and got a cashier check in the amount of $15,800 dollars. Two days later I received a phone call from Skyler stating that the cabinets were being installed. I arrived at my home in shock when I saw Clean N Dry employees along with Skyler Gray installing my cabinets. I noticed the cabinets were not leveled; they were uneven. I asked if anyone had done measurements. Skyler responded that "we used the dimension from Cabinets to Go estimate to select the cabinet sizes". I asked Skyler why won't a professional cabinet company hired to install the cabinets. The response he gave me was baffling. "Skyler said there was a 3k difference and was I going to pay the difference"? 6. Due to the delays and the dispute between Clean N Dry and my insurance company my family and I were in a hotel for months during the worst pandemic in American history. My return date was moved to August 7th. On August 5th my kitchen was not complete and debris from the rebuild was left all in my living room and kitchen area. Skyler insured me that everything would be complete by August 7th. 7. Friday August 7th my family and I had to check out of the hotel; I returned to my home in disbelief to see my home still not complete. To make matters worse my furniture and other household belongings were not returned. I got on the phone with 1-800packout to get an update on my items. Todd the project manager from packout informed me at 4pm that Skyler and Clean N Dry had not rendered payment to return my items. I called Skyler and he did not answer; I had to call him from an unknown number for him to answer the phone. Skyler answered and immediately began to lie; he said he paid packout and he did not know why they had not returned my items. 8. August 7th my family and I had to spend the night with relatives because my items were not returned due to Clean N Dry failure to render payment to their vendors. 9. Moved into the home on August 8th with my kitchen not functionable. Weeks go by with still no activity regarding my kitchen. 10. Clean N Dry crew installed my granite incorrectly; I have four pieces of granite; with two pieces not glued to the countertop; my long aisle granite has major gaps and is sitting on shims and not on the cabinet itself. I have made numerous attempts to try to have Clean N dry Correct the problem and they have refused to do so. My ceiling texture is not the same. Stay away from this company!!!!!

    Jodie Watkins
    -
    March 23, 2022

    The guy didn’t show up until after 12:00pm I scheduled to be the first one on 03/21/22. A week in advance. It took him 30 min to get the equipment upstairs. And about 15 to shampoo 3 rooms. The carpets look like they were just vacuumed not cleaned. The guy was on his phone instead of shampooing the carpet.. don’t use them they are unprofessional and don’t do there job.

    Brittney Johnson
    -
    May 24, 2019

    I’ve owned my home for 5 years without any major repairs. But when it rains it pours and I ended up having two major water leaks at once (plumbing and HVAC). I the past I’ve worked with a lot of home warranty dispatched contractors who were very shady; these guys were the total opposite! John and Skylar touched bases with me and were able to come to my house within 30 minutes notice! When they arrived they were extremely professional, well groomed, honest, and paid great attention to detail. They identified another potential issue and contacted my insurance adjuster to update them and get approval for the additional restoration. This sounds like a small thing but as a busy working mom I do not have time to continuously take time off from work for repairs. It made my life so much easier that they were able to get everything done the first day. They really take their name to heart! When John and Skylar left my home they made sure it was “clean n dry.” They’ve got a customer for life!

    Melanie Williams
    -
    June 14, 2019

    This company has fantastic customer service. Very friendly and the cleaning service was super quick. I had a couple stains that were easily removed (to include slime). They were the cheapest quote of all the four or five local companies I contacted. And the quoted price was the final price. No bait and switch. I will definitely use them in the future.

    Angela King
    -
    June 27, 2019

    Excellent customer service, which started with the initial telephone call; questions and concerns were addressed, also the name of the technician that would be performing the job of cleaning four (4) rooms of carpet was disclosed. I requested a 24 hour turnaround with an early window of 8 am - 10 am. Alonso reported on time, very charismatic, professional, wearing attire representing the company, and willing to do his best to honor protecting my freshly painted walls and baseboards. I appreciated the extra attention that was given to a few stubborn spots, instructions on drying time, and deodorizing the area. Finally the quote given initially, was the amount paid. I will gladly recommend this company to family, friends, and colleagues. Quick, clean job performed by Alonso. Great work Clean N Dry!

    Clean N Dry

    Our Address

    905 48th St, Newport News, VA 23607, USA

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