Certi-Dry

Kevin Thompson

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March 29, 2023

I found some mold underneath a piece of trim in my basement. I called Certi-dry and they had someone inspect the mold and surrounding areas and gave me a quote in the same day. The price was cheaper than the competitors and I paid them to remove the mold. A few months later I added drain tile to my basement and the company I used showed me that I had some mold behind some drywall. I contacted Certi-dry and they came out to inspect it. They completed the mold clean up free of charge, which I was shocked. I had a great experience/customer service working with Certi-dry. I would recommend them to anyone.

Paul Kelleher

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January 27, 2023

We had a water mishap that led to significant cupping and warping of a patch of our 100 year old oak living room floors. My father is a master carpenter, and he told me that he'd never seen cupped floors lay back down flat. But I reached out to Certi-Dry anyway, and the results were incredible. After 3-4 days of an innovative approach to drying this particular patch of floors, the cupping and warping was virtually gone. Dave and his team are clearly extremely seasoned in what they do, and I cannot recommend them highly enough. The whole team was kind and courteous, gladly agreeing to mask indoors. I have nothing but great things to say about Cert-Dry. It's a breath of fresh air to find a company this great to work with that also knows exactly what a job needs. Five stars.

Chloe Muntefering

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January 13, 2023

My husband and I worked with Certi-Dry to address a leak that had caused water damage in our ceiling. The work that was done was high quality, and the workers that came to do the work were very professional. We were pleased with the work. We did deal with multiple miscommunications and instances of disorganization from office staff throughout the process. However, Certi-Dry was very professional and fair in remediating our remaining concerns.

Katherine Fett

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February 07, 2023

I would give this company 0 stars if it weren’t for the amazing crew members that came out ande cleaned everything out, but the management team let us down in more ways than one. We hired Certi-dry after a moderate sewage backup that took out most of our finished basement. They were very responsive initially and had a crew come out right away to help with sewage mitigation. They removed the sewage and removed floorboards and parts of the wall-as well as kept all our personal items clean and protected. They then sent the owner out to our home who I then felt talked down to me and preyed on my lack of knowledge and frankly, my being a woman. Asking about how much insurance would cover and saying it would all be fine when said and done, not the case. I had a pretty darn reasonable amount of coverage, but at the end of the day the amount for cleanup for my half finished basement was 2.5x what they quoted me. They insisted they be there when the insurance walkthrough was happening-it seems to squeeze anything they could out of my insurance policy. When it came to getting the invoice for the Mitigation costs I kept getting excuses for why it wasn’t ready. Fast forward 3 months and I had been bounced around everyone possible with promises of call backs to no avail. It wasn’t until I called once per day for a straight week that they made any movement. Promises for the invoice on the next business day was deemed fruitless. Again I had to BADGER them for the first part of the invoice and when it finally came through, I was given an entirely different customers invoice with PERSONAL identifying information sent to my inbox. Who knows who has MY personal info after this?! I received the correct invoice and this completely drained my insurance coverage, which was supposed to cover mitigation AND rebuild. Needless to say I did not use them for the rebuild and am now out any money to use to rebuild my basement. The invoice line by line is absolutely insane, $2000 for two fans for two days?!? And the fact that I had to waste my time calling multiple times a week for 3 whole months trying to get a mitigation invoice, ridiculous. Thank you to the workers who did a great job cleaning, but management needs a serious overhaul, up to the owner. They’ll take your money and run and expose your personal information. Look elsewhere. EDIT: they’re claiming they reached out to me for 4 months regarding insurance issues not covering the work done, that was not the case. I received two texts, two emails, all within one week, and they were all in response to this review-not proactively before there was an issue on their company publicly. The insurance covered the mitigation in full no issues. Yet again not telling the truth.

Mary Amara

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May 11, 2023

We were very impressed with Certi-Dry's services, office staff, and crew. They cared deeply about quality and never cut any corners in the work they did in our home.