I highly recommend Carlson Restoration. They made the whole process of restoring two areas that were damaged by a leaking sewer line as easy as possible. The project manager, Tristan, was a pleasure to work with. His communication with us was perfect. I was very impressed with his commitment to the job and professionalism. He was on top of all the aspects of the job and kept us informed almost daily. He bent over backwards to make sure the job was done right and that we were happy with it. The sub contractors the company uses are also all reliable and top notch. We are very happy with the results, everything looks great!
I had a long and drawn out situation with my insurance company that led to a second flood and claim. Tristan and Fernando were so helpful through the entire process! From showing up in the middle of the night to keeping me informed at every step to helping me follow up with the insurance company to get the process moving forward and even coming out on a weekend to make sure I got the correct flooring and one I was happy with. They were great to work with and were personable and professional and made sure I was happy at every step!
Carlson Restoration is a best of breed water loss rebuild company. I worked in the industry myself and know from hard won experience how these jobs are done when they are done well. I worked with Tristan Carlson and he’s professional, courteous, responsive and helpful. There’s often delays in this type of work with multiple tradesmen to schedule, etc, Tristan handles it all with aplomb. I met Mr Carlson, the owner of the company - single occassion, and he’s a builder with good bearing and a well organized organization.
From the first phone call, Tristan was just so courteous, so helpful and friendly! He and his team have displayed the utmost professionalism of any business I’ve dealt with! Through each stage of the process, I received real time updates from Tristan himself, which helped me stay informed since I wasn’t usually at home during the work being done. I would recommend this group of folks to anyone who wants the job done right!
I called Carlson when sewage filled our finished basement. They did the cleanup and then offered their services for the remodel. It may have been cheaper to do it myself, but I wasn't in the mood. I worked with Alec for the remodel. He texted me in advance of each contractor coming to my home, made sure I was satisfied at each stage of the journey and, at my request, looked over the final itemized invoice until I was satisfied. He was great to work with.
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