Burggraf Disaster Restoration
400 S Rockford Ave, Tulsa, OK 74120, USA
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400 S Rockford Ave, Tulsa, OK 74120, USASUBMIT A LISTING FOR A RESTORATION COMPANY
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We used this company for our house and Larry Million and his crew were awesome. I was so stressed out cause this was my daughters house who she lives with two disabled roommates and she is disabled and they were staying in a hotel and I was burning up Larry’s phone everyday but he was calm and very professional and kept me up to date on everything and worked with the insurance adjustor. They did a professional job and I would definitely recommend this company. Thanks Burggraph for all your hard work.
So much runaround. The computer system to give us a quote was mysteriously not working. The delay in quote meant automatic removal of ceiling and insulation b/c of the wait. Then we were told we'd get a $500 discount if we used them the whole job. Never happened. Then when they finally finished they sent bill. I called and asked if they filed insurance and she said she'd send it to insurance guy. Then we get a letter they filed a lien on us! Apparently we are to be reimbursed by our insurance company but there was zero communication about that. I will NEVER use this company again. So horrible.
They are very rude and not willing to work with you. Customer service is the worst I have ever experienced. They do sloppy work and they over charge for services. They take advantage of people going through a difficult time. I will not recommend anyone using them. After tearing up my floors they said they could not replace the sub floor until 3 weeks later which left me with no AC or hot water. I also tried to make a payment and explained I do not have checks and they wanted to charge me 3% to use a card over the phone, usually businesses absorb this fee but they pass it along to the consumer. Terrible customer service!! To make things worse they filed a lien against my property then added interest.
My home was destroyed by a flood caused by a water pipe. They removed the Mildew areas, repaired everything in an amazing amount of time. The workers were very respectful. They explained everything, and helped in every way they could. I was extremely stressed out. But they were wonderful and they were even really patient with me and would repeat what they were saying, making sure I understood, which I really appreciate. The work was finished and it turned out great. I recommend everyone to call them, you won't regret it. Amazing work and great employees. Best company all around.
We have worked with Burggraf Disaster multiple times. Very customer oriented, many times going above and beyond what is standard. Customer service and efficiency are just a few things that I have experienced. If you have any type of water, fire, weather related issues, be sure to check with Burggraf.