Built Restoration and Construction Services
4913 Chastain Ave # 35, Charlotte, NC 28217, USAAbout Built Restoration and Construction Services
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After looking through the google reviews, I contacted Built Restoration and Construction Services to fix my home due to water damage. Andy, the owner, walked me through the process, took over dealing with the insurance company, keeping me in loop every step of the way. They knew exactly what documents they needed to move the claim forward. Top notch Professionals! Andy kept everything on track and was great to work with. Drying and Installation went well. Appreciate the job that was done at my house.
Our dishwasher broke, and leaked water all over the kitchen and dining room. We called Built when it first happened. They came out immediately to assess, and start drying things out. The whole process from start to finish was explained thoroughly, and in way that made sense. They worked hand in hand with our insurance company, which was great. It made the process a lot easier and smoother. They fixed or replaced all the damaged carpet, vinyl flooring, cabinets, and drywall. It’s looks better than before the damage. The whole team was friendly, professional, and efficient. I would highly recommend. Thanks Built Restoration!
Highly recommend working with Built Restoration and Construction Services!! Andy was a breathe of fresh air when he came to bid on my job that another restoration company had abandoned. He was extremely honest and upfront about all the costs, time frames, and processes. He took the time to fully explain everything and answer all of my questions. He is very professional and experienced with working with insurance companies on claims. His team was very professional, on time, did great work, and was very respectful. The work was done on time and I have been extremely pleased with it. I’ve run into Andy multiple times after my project was completed and Andy always stops to say “Hi”, he is truly a person who cares about his clients.
Failed in my attempt to support smaller businesses during this pandemic. Perhaps I was mistaken, and this business wasn't in need to of my "small" business. Perhaps my repair wasn't a big enough or high enough paying job. 🤔 I called to get an estimate on repair to my half bath and ceiling damage in my foyer. Giving this business a second star because I did receive a return call and request for pictures. I sent pictures as requested, but never received a return text, call, or anything. At the very least, be as responsive when you're declining a job as you are when you're considering the job. I waited a couple extra days before calling another service, based off the positive reviews Built received. Waste of time.
Had our downstairs flood due to a faulty washer unit, which required taking the floors up and drying. Was supposed to be a pretty typical job, but it was discovered that asbestos tiles were also under our damaged floorboards, which required asbestos abatement to come in and fix separately. Both Andy and Keith were super responsive and helped walk me through the whole process as a small wrench was thrown in our plans. Andy especially has great knowledge of how to deal with insurance companies and exactly what I was looking at from that perspective. Super awesome guys and I really wouldn't go anywhere else for restoration work moving forward.