I truly enjoyed everyone I interacted with at Bright Home and the work was done to perfection. My project manager, Jacob, was fantastic to work with. I greatly appreciate that. Communication was strong and Bright Home took care of the insurance company for me which was probably the best benefit of the whole thing. I’d strongly recommend Bright Home and will be contacting for other projects in the future.
We worked with Trey on getting new cabinets for our whole home and had a great experience! Our cabinets are beautiful and great quality, and Trey worked hard to make sure the process was seamless. A few of the cabinets were a just a little damaged during shipping and they were replaced quickly and without any issues. Looking forward to future projects with Bright Home Construction. Thank you!
My husband and I have never had a home insurance issue before, so this is new to us. Our water heater flooded our garage and the front bedroom and hallway of our home on Oct. 13, 2023. We still aren't complete. It's been one issue after another with Bright Home. First, they blamed our insurance for the lengthy delay on approving the claim. We believed them - until our own bad experiences started to pile up. Now, we wonder if the approval delay was just one more example of their incompetence. They showed up and measured everything with lasers and promised us they cannot only restore our home, but will also be able to add on additional painting (the affected hallway) and fix our doorframes while they're doing the rest of the restoration. It was all smiles and agreement that they'd do whatever we wanted. When painting and trim day finally came, our PM specifically told the subcontractors not to fix anything on the door frames except the outer trim, which is not at all what we'd discussed. It looked so ridiculous with this half-attempt that even the painters couldn't believe it - and, being artisans, they did the best they could to go above and beyond to make it look decent. BUT NOW it's finally carpet install day FOUR MONTHS LATER and THEY DIDN'T ORDER ENOUGH CARPET - which we were were informed of AFTER ALL OF OUR OLD CARPET WAS RIPPED UP. The carpet installer is here now! Their subcontractors are hard working and seemingly do a great job, but communication and project management is as bad as it gets. We are so fed up. This is the worst experience. If I could give 0 stars, I would.
I was very happy with Bright Homes Construction. They did the repairs in my bathroom and kitchen from a water leak. They were very professional and I especially appreciated our contractor JT for the time he took to talk through all the repairs and answer all my questions. Randy also did a great job communicating with our insurance to make sure we had everything covered by insurance that we could. And the guy who did the work (I think his name was Jairo?) was excellent. Very thorough but also quick and efficient with the repairs. Very professional all around!
I'm SO glad to have found Phoenix water damage restoration company Bright Home, they're absolutely amazing! When I first suspected mold from water damage I started calling around. Most places either didn't answer or were very robotic in their explanation of services. After one goole maps search for water damage and mold remedeation companies near me, and four calls later I got to Bright Home & wish I'd called them first! I spoke to the office lady and she was so kind and understanding. She gave me step by step info on the entire process and what to expect. She set it up for tech to come test for mold, which he was prompt, professional and so very courteous and patient w all my questions. I felt like between both of them helping me, everything would be okay, and it was! They were really flexible w scheduling the repair and restoration crew to come out and those guys did a great job as well! Communication, promptness, pricing and general kindness are all very important especially in these situations, and Bright Home Construction & Restoration TRULY earned all 5 stars! Highly highly recommend you guys and gals are the best of the best!
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