They are rebuilding their management department currently, I know because I finally resolved a matter that had been ongoing for over a year. I don't have much hope it will be a successful rebuild, everyone I've talked to sounds absolutely defeated by and about the Charlotte branch. I hired them for floor repairs, some general kitchen remodeling (cabinets, molding), and painting. Getting the services done was an ordeal. It started in March 2021 and by June 2022 services still were not completed. A manager had come as recently as April 2022, when I offered yet again to go ahead and pay, but he declined and good thing; the cabinets were never finished. In June 2022, a lady called from Colorado. She screamed, ranted, and hung up the phone when I explained the lack of payment. I called the Charlotte branch and found out my missing counter tops were in their warehouse, but I was done. I offered to pay, minus the incomplete items from the estimate (btw, all of this is documented in multiple emails and texts, plus evidence of phone calls if not the contents between June 2021 regarding the need for an updated estimate/bill and remaining services; my insurance was cc'd on all of them), and I got a wonderful response! No joking, she was fantastic. She admitted the branch's struggles recovering from the exact individuals who had worked on my property and she updated the bill. I paid. Another woman from Atlanta called. Not rude, but sarcastic to be sure. "Why didn't you pay your full bill?" was the gist. I called her, explained again. Here's the thing: Nobody knew what anybody else was doing. Even a month ago. There is no internal communication, no manner in which they can attach notes to a job, and no plan to increase communication. Colorado doesn't know what Charlotte knows that Atlanta doesn't know to tell Colorado. Work with them at your extreme caution, based off my experiences. I am hopeful for the new Charlotte manager but doubtful knowing my experiences with 2 other ineffectual departments.
We used the company to paint an apartment building. There were quality issues which they admitted in an email. However, they refuse to respond to multiple emails to resolve the situation. I've tried over and over to give them a chance, but they flat out ignore us. I'm shocked given we have spent tens of thousands of dollars on painting and water damage repairs. However, they are really fast to respond when they think it's a new project, as they incorrectly sent someone out to re-quote the paint job that they did themselves recently did! Ironically they were more than ready to re-paint their own paint job, which sure appears to be proof their initial job wasn't done well.
Do NOT work with BluSky Restoration Contractors LLC BluSky is not a company I would recommend to anyone. I had a water damage insurance claim and BluSky was a company partnered with my insurance at the time of my claim. The people I worked with from this company were not honest, not reliable, didn’t’ show up to appointments, didn’t answer calls, were unable to communicate, had no sense of urgency, and no drive to complete the project. It was extremely difficult to get answers on simple questions like “What is the budget for the wood flooring?” and “Are the stairs included in the quote”. I was always given the run around, including the answers I received from upper management. In the end I had to hire a new contractor to get the job done and pick up the pieces BluSky left. The little work BluSky was able to complete was not satisfactory and they never sent anyone else out to fix it properly. Do yourself a favor and find a company like Built Restoration and Construction to do the work professionally and in a timely fashion.
I am a property manager in Ballantyne, and have used Disaster One on several occasions for emergencies such as mold, flood, and duct cleaning. The team here in Charlotte, NC is great and always provide exceptional work. I started using Disaster One about a year ago, and they are always available each and every time I need them! The level of professionalism Disaster One maintains, their response time, as well as follow through, have truly made my job easier when an emergency arises. In the six years I have been in this business, Disaster One, by far, exceeds the other companies, which is why I will only use their service. Their rates are competitive, and they will even come out and provide an estimate before any work is started. Most importantly, our residents are pleased with their staff and how they treat their personal belongings when servicing the apartment home! This is very important, as this can be an extremely stressful situation for the resident-- so if you are looking for a company that goes above and beyond for their clients, Disaster One is who you need!!
I have been an Independent Commercial Property Adjuster for several years, all of which, Disaster One has been an active and leading force in the restoration industry. On numerous claims, Disaster One has responded with diligence, dedication, and a desire to maintain the highest standard of work. Disaster One is a company that I highly recommend when considering your restoration needs. They are among the best and it should be noted that they are a company that stands on professionalism and pride when considering their customer's needs. Truly a caring and compassionate restoration company.
If you don’t see your business in the directory and you would like to add it, please click here.