Blaze Restoration was amazing from beginning to end. They made us feel comfortable with everything and explained each step of the process. They gave us a timeline in the beginning of the project that we dismissed as it didn’t seem realistic but they delivered. Out house was done on time, the work was quality and they were a pleasure to work with. Hayden is energetic, bright, capable, dependable, knowledgeable and personable. She went above and beyond to make sure we were well taken care of and that there were no surprises. She helped us with the process, helped with finishes and most importantly delivered everything she promised. By the end of the project we were calling her family. Ken has been great as well. Not only insisting on quality work but taking the time to make sure we were satisfied and informed. When there was the tiniest hick up he did everything necessary to make us both comfortable and pleased. If you should find yourself in the unfortunate circumstance of a house fire consider yourself lucky if Blaze takes the job. Unfortunately this was not my first experience with a house fire but the experience with the rebuild was night and day. Blaze came through in every way I was disappointed with the first experience. If someone I know is in need of rebuild experience I will insist on Blaze.
We had an excellent experience with Blaze Restoration. Ken gave us a solid bid on complete rebuild of house, which was a substantial loss due to fire. He completely understands the Insurance Coverage and helped us save money in areas that we were not familiar with. Ken was very honest about Change Orders. The limited number of change orders were talked out thoroughly and documented before going forward. Larry and Hayden were also very easy to work with and would give us weekly updates on construction progress. This helped a lot. I have done other projects with other contractors that have not gone nearly as well. I found the Honesty that Blaze provided through out the rebuild Extremely Refreshing. Even though the City of Portland was not exactly easy to work with we got it done. Thumbs Up Blaze !!!!! Ray C
We had a tree go through our roof during a wind storm this winter and I was referred to Ken with Blaze with glowing reviews from my insurance agent. She was correct and it has been refreshing to work with someone who is responsive, caring, knowledgeable, and who stays on top of the mess of insurance claims. They have been very knowledgeable on the insurance policies and what should be covered and have really helped protect us from just getting the basic coverage. Hayden has been a great asset working on the back office end and has been very helpful. Chris with the engineering team has been a great help also. I would highly recommend them. It can make a horrible situation much easier to handle.
Blaze Restoration came highly recommended by someone in the industry I trust a lot. While I didn’t end up using Blaze, they were incredibly professional, compassionate, thorough and timely in their responses. I cannot tell you how important those qualities are in a restoration company. They care deeply about delivering their work in a timely manner and rebuilding with quality and care. They understand that the last thing you should worry about is the rebuild so that you can focus on moving back into your home and rebuilding your life after your home was damaged by disaster. Blaze Restoration is a company with integrity and care.
Ken and his team did an amazing job for me. There was a water leak in my garage and they had the job taken care of from start to finish. The job was done much quicker than I expected and it looks like nothing ever happened. They worked directly with my insurance company to make sure everything was taken care of. That was a huge help because the process of making an insurance claim is very overwhelming. Can’t recommend enough!
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